ABB · Toronto
Manufacturing & Operationsposted 2d ago
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.
The Planner / Dispatcher is responsible for coordinating and scheduling field service activities, installations, preventive maintenance, repairs, and technical support resources within the Robotics Division.
This role serves as the central point of contact between customers, service technicians, project managers, and internal stakeholders to ensure efficient resource utilization and exceptional customer service.
The ideal candidate is highly organized, thrives in a fast-paced technical environment, and possesses strong planning and coordination skills.
The work model for the role is: Hybrid
This role is contributing to the: ABB Robotics Canada division
Key Responsibilities:
Plan, schedule, and dispatch field service technicians, robotics specialists, and engineers for installations, maintenance, repairs, and emergency service calls.
Coordinate technician assignments based on skills, availability, customer requirements, and geographic location.
Monitor daily service activities and adjust schedules to address changing priorities and urgent customer requests.
Act as the primary point of contact between customers, field personnel, project managers, and internal stakeholders regarding service scheduling and status updates.
Create, maintain, and close work orders within the ERP or service management system, ensuring data accuracy and timely completion.
Coordinate preventative maintenance schedules and ensure service agreement commitments are met.
Collaborate with inventory, procurement, and warehouse teams to ensure parts, tools, and equipment are available for scheduled work.
Track and report key service metrics, including technician utilization, response times, service backlog, and on-time completion rates.
Qualifications:
Diploma or Degree in Robotics, Business Administration, Operations Management, Supply Chain, Engineering Technology, or a related field.
Minimum 3 years of experience in dispatching, scheduling, planning, logistics coordination, or field service operations.
Experience supporting industrial automation, robotics, manufacturing, engineering, or technical service environments.
Strong organizational, multitasking, and problem-solving skills with the ability to manage competing priorities in a fast-paced environment.
Proficiency with Microsoft Office Suite and ERP/service management systems (SAP experience considered an asset)
Strong verbal and written communication skills in English are required. Bilingualism (English/French) is considered an asset.
Why ABB?
We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals.
Every idea you share and every action you take contributes to something bigger.
ABB may utilize Artificial Intelligence (AI)–enabled tools as part of its recruitment and selection processes. These tools are used solely to support and enhance decision-making; final hiring decisions are made by ABB recruitment professionals. ABB is committed to ensuring that all recruitment practices are conducted in a fair, transparent, and non-discriminatory manner, in compliance with applicable laws.
While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $73,275 and $97,700 annually.
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ABB values the dedication, commitment, and expertise of our employees. As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups:
Women
Indigenous peoples
Members of visible minorities
Persons with disabilities
ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.