Service Dispatcher for our Field Service Operations

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Manager

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What we believe in

At ABB, we are dedicated to addressing global challenges head-on. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are important drivers in our goal to enable everyone to create sustainable solutions. This is our story. Make it your story.

 

Your role and tasks

Join ABB’s Service organization and help ensure that service assignments are planned, coordinated, and executed efficiently for our customers across Denmark. In this role, you will act as a key link between customers, Field Service Engineers, project teams, and operations colleagues. You will coordinate service activities, ensure engineers have the required certifications, documentation, and safety preparations, and support a high-quality customer experience throughout the service process.

Your responsibilities will include:

• Coordinate service assignments and support the planning and execution of on-site service work.
• Act as a primary point of contact for customers during service delivery and help ensure a positive customer experience.
• Track service visits and ensure documentation is completed accurately and on time.
• Maintain and monitor competency, certification, training, and compliance records for Field Service Engineers.
• Ensure engineers meet site-specific requirements, including safety training, personal protective equipment, travel documentation, and certifications.
• Collaborate with project managers, service engineers, and operations managers to allocate resources effectively.
• Support continuous improvements in service delivery, quality, and operational efficiency.
• Help identify and address gaps in service execution, customer communication, and contract fulfillment.

Qualifications for the role

• Experience coordinating service, maintenance, operations, logistics, project support, or similar activities.
• Ability to plan, prioritize, and manage multiple activities while maintaining attention to detail.
• Experience working with administrative systems, scheduling tools, ERP systems, or similar platforms.
• Effective communication skills and the ability to collaborate with customers, technicians, and internal stakeholders.
• Understanding of safety requirements, compliance processes, or technical service environments is an advantage.
• Fluency in Danish and English, both written and spoken.
• Technical education or experience from an industrial, electrical, automation, engineering, or service environment is beneficial.

More about us

At ABB, we have a clear goal of promoting diversity and inclusion in terms of gender, LGBTQ+, disability, ethnicity, and age. Together, we have embarked on a journey where we all individually and collectively celebrate and welcome individual differences.

You can look forward to joining a workplace that values employee well-being. We put a lot of focus on a positive work environment and invest in ongoing development for you and your colleagues.

The role is based in Middelfart and follows a hybrid work model, combining office collaboration with flexibility to work remotely when appropriate. You will contribute to a cooperative workplace in which knowledge exchange and cross-team collaboration play a central role.

If you’d like to learn more about our efforts around workplace environment and sustainability, you can read more here: ABB Sustainability

The position reports to Lars Kjær Mathiasen.

Apply for the job online, where you can also sign up to receive notifications on other opportunities within ABB. If you have questions about the position before then, you are welcome to contact Daniel Rasmussen at +45 21 34 00 40.

The application deadline is 08.10.2026. We look forward to receiving your application.

ABB is a global technology leader in electrification and automation, enabling a more sustainable future with efficient use of resources. By connecting our knowledge in engineering and digitalization, ABB makes industry more efficient, productive, sustainable, and able to improve their performance. At ABB, we call it 'Engineered to Outrun'. The company has over 140 years of history and more than 110,000 employees worldwide. In Denmark, you will have more than 550 colleagues in offices in Ballerup, Middelfart, Esbjerg, Kalundborg and Aalborg. Join us. Be part of the team where progress takes place, industries transform, and your work shapes the world.

Run What Runs the World.

#RunWithABB

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.