Company Description
At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.
Job Description
Position Summary
The position is responsible for the daily operation, enhancement, and reporting support of SFE digital platforms, including AMAP, XLAB, and PAM (Event Activity Management) systems. The role will partner closely with business stakeholders, BTS, and external vendors to ensure system stability, drive continuous process improvements, manage enhancement requests, and deliver business insights through reports and dashboards.
Key Responsibilities
1. BI Platform Operation & Enhancement (AMAP / XLAB)
- Manage the day-to-day operation and user support of AMAP and XLAB platforms.
- Coordinate incident resolution, user access management, and system maintenance activities.
- Work closely with BTS and vendors on requirement assessment, solution design, testing, and deployment.
- Support Power BI reporting improvements to meet evolving business needs.
- Monitor data quality and ensure the accuracy and consistency of platform outputs.
2. PAM System Governance & Optimization
- Serve as the key point of contact for PAM (event management platform) related operations and enhancement requests.
- Evaluate business requests from different departments and assess feasibility, business value, system impact, and implementation priority.
- Coordinate with BTS, vendors, and business stakeholders to drive requirement delivery.
- Identify process improvement opportunities and continuously optimize PAM workflows and user experience.
- Support user training, communication, and change management activities.
3. Reporting & Business Analytics
- Develop and maintain regular business reports and management dashboards.
- Translate business questions into meaningful metrics and data insights.
- Collaborate with cross-functional teams to ensure reporting requirements are accurately reflected in BI solutions.
- Support monthly, quarterly, and annual business performance reporting activities.
4. Project & Stakeholder Management
- Coordinate system-related projects and enhancement initiatives.
- Facilitate communication among business teams, BTS, and external vendors.
- Support UAT planning, testing execution, issue tracking, and go-live readiness.
- Manage contracts, budget, and payment-related activities for SFE systems and vendors
Qualifications
Education
- Bachelor's degree or above in Information Systems, Computer Science, Business Analytics, Statistics, or related disciplines.
Experience
- 3-5+ years of experience in Business Intelligence, CRM/SFE, Data Analytics, or Business Systems management.
- Experience in system operation, requirement management, and project coordination.
- Experience working with cross-functional stakeholders and external vendors.
- Pharmaceutical, healthcare, medical aesthetics, or FMCG industry experience is a plus.
Technical Skills
- Strong analytical and problem-solving capabilities.
- Familiarity with Power BI, Excel, SQL, or other reporting/analytics tools.
- Experience with requirement gathering, testing, and system implementation lifecycle.
- Ability to understand both business processes and technical solutions.
Competencies
- Strong communication and stakeholder management skills.
- Proactive, detail-oriented, and customer-focused mindset.
- Ability to manage multiple priorities in a fast-paced environment.
- Continuous improvement and process optimization mindset.
Additional Information
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html