Principal Medtech Architect
AcuityMD is a software and data platform that accelerates access to medical technologies. We help MedTech companies understand how their products are used, why customers vary, and identify opportunities for physicians to better serve their patients. Each year, the FDA approves ~6,000 new medical devices. Our solution helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We're backed by Benchmark, Redpoint, ICONIQ Growth, and Ajax Health. We're a high-growth AI and Data company scaling rapidly.
The Principal Medtech Architect is a senior role in AcuityMD's Forward Deployed team and owns our most strategic AI engagements. You will lead AI build partnerships with our largest customers across the full engagement lifecycle, from pre-sales discovery and executive workshops through solution delivery, outcome validation, and transition to the account team for adoption and value realization.
You will partner with account teams and customer leaders to identify where AI can create meaningful business value, translate high-priority workflows into scoped solutions, and guide the delivery of durable, scalable builds. This role requires equal strength in executive advisory, commercial judgment, solution architecture, and hands-on delivery leadership.
Success means turning a customer's unique workflows and pain points into AI solutions that achieve measurable outcomes and scale across the organization. You are as comfortable leading a working session with C-suite executives as you are collaborating with customer teams and AcuityMD builders to make the solution real.
Team Mission
The Forward Deployed team builds custom AI solutions on top of AcuityAI to maximize customer outcomes. We turn customer AI ambition into measurable, durable value by identifying the workflows where AI can create meaningful impact and delivering the solutions that bring those workflows to life.
Responsibilities
- Own strategic AI build partnerships end to end, from pre-workshop discovery and opportunity framing through workshop facilitation, build sprint delivery, solution validation, and handoff.
- Lead foundational conversations that position AcuityMD as the customer's AI solution for Medtech and a strategic platform for executing its AI roadmap.
- Design and facilitate executive leadership workshops that surface high-value workflows and produce actionable, prioritized use-case portfolios.
- Recommend the right engagement model for each use case, including in-surface enrichment, callable tools, bespoke skills, and insight-to-action workflows.
- Work with customer stakeholders to define the business case, ROI assumptions, success metrics, and validation approach against which each solution will be measured.
- Translate customer pain points, workflows, and technical requirements into well-scoped AI solutions and multi-workstream delivery plans.
- Partner with Product and Engineering, as appropriate, to scope and lead Forward Deployed sprints, driving build quality, delivery discipline, and customer outcomes.
- Validate that delivered solutions achieve the intended outcome and are positioned to scale across the customer's organization before transition to the account team.
- Partner with Program Managers to lead platform-level roadmap conversations with customer’s AI leadership team, including CTOs and CIOs.
- Collaborate closely with Customer Success, Professional Service teams, and Sales and Value Engineering to deliver a cohesive customer experience.
- Shape AcuityMD's external product-market narrative on AI in medtech through customer conversations, field insights, and strategic thought leadership.
- Mentor early-career Medtech Architects, strengthen the Forward Deployed playbook, and raise the bar for excellence across the team.
What You'll Bring
- Executive presence. You have peer-level credibility with customer C-suite stakeholders, including CEOs, CTOs, CIOs, and CCOs. You can lead an executive workshop, guide rigorous discovery, and navigate difficult conversations with confidence and judgment.
- Medtech domain credibility. You understand the commercial, clinical, and operational realities of medical technology organizations and can quickly build trust with customer leaders and frontline teams. You identify meaningful pain points and high-value workflows in a domain-fluent way.
- AI and architecture fluency. You can shape strategic conversations about AI, hold roadmap and architecture discussions with customer technology leaders, and explain AI capabilities, solution patterns, risks, and tradeoffs to audiences with varying levels of technical fluency.
- Delivery leadership. You have demonstrated success scoping, selling, and delivering complex, multi-quarter, multi-workstream engagements. You translate customer needs into executable plans and drive solutions to measurable outcomes.
- Commercial and customer judgment. You can distinguish compelling use cases from lower-value opportunities, recommend the right engagement shape, and align customer ambition with practical scope, value, and delivery considerations.
- Exceptional communication. You communicate with clarity and influence across organizational levels and can translate complex technical concepts for both technical and non-technical stakeholders.
- Cross-functional leadership. You build alignment across Sales, Customer Success, Product, Engineering, Implementation, and Data teams while maintaining clear ownership and momentum.
Your Profile
- 10+ years of relevant experience across medtech, healthcare technology, enterprise SaaS, AI services, or adjacent fields, with direct medtech experience strongly preferred and weighted based on depth and leadership impact.
- A demonstrated record of leading strategic customer engagements and delivering complex technical solutions in enterprise environments.
- Experience delivering AI products, AI-enabled services, or custom AI solutions for customers.
- Experience working in a startup or high-growth environment is preferred.
Nice to Haves
- Advanced degree, such as an MBA, MS, or clinical degree.
- Prior Forward Deployed experience at a peer AI, data, or enterprise software platform company.
- Published thought leadership at the intersection of medtech and AI.
AcuityMD is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, market data and may vary from the range provided. Base Salary Range: $225,000-$255,000
You must have an eligible work permit in the USA to be considered for this position
We Offer:
- Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health).
- Learning Budget: Reimbursements for relevant learning and up-skilling opportunities.
- Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees.
- Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work.
- Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents.
- Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement.
- Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings.
- Parental Leave: 8-16 weeks of fully-paid, flexible parental leave.
Who We Are:
The Company: We are builders, who are inspired by our mission to expand patient access to cutting-edge medical technologies. We value working collaboratively to solve hard problems for our customers with simple, innovative solutions. We push ourselves to learn with empathy. We foster an active culture of mentorship and inclusion, and we welcome new team members that share our values.
We're backed by Benchmark, Redpoint Ventures, Ajax Health, ICONIQ Growth and several other leading software and medical device investors. Since Acuity launched in 2020, we've brought on customers ranging from publicly traded Fortune 500 companies to innovative growth-stage companies and regional medical device distributors.
The Product: AcuityMD uses data and software to help teams collaborate around the complex relationships they have with the users of medical technologies: doctors. Our platform empowers medical technology companies to see how their products are used, understand why outcomes vary, and identify opportunities where physicians or sites of care can better serve their patients.
How We Work:
AcuityMD is a remote-first company. We believe the best talent isn't confined to one zip code, so our team works from wherever they do their best work, across the U.S.
We also believe some of our best work happens face-to-face. Critical projects move faster, our products get better, and our community gets stronger when we're in the same room, so we bring the team together throughout the year for company-wide and team on-sites built around that work.
In practice: expect 4-5 in-person opportunities a year through company/team on-sites and in-person collaboration for critical projects. If you're based near our Boston hub, there's no set requirement for how often you come into the office, that's your call, based on what works best for you and your team.
AcuityMD is an Equal Opportunity Employer
AcuityMD is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage people of all backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of AcuityMD are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.