Traffic Monitoring Operations Center Manager

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is actively seeking an experienced, creative, highly talented Traffic Monitoring Operations Center (TOC) Floor Manager for immediate employment in Chesterfield, VA. This position will be a direct report to the Regional Operations Manager with direct communications with staff throughout their area of responsibility and upper-level management.

The responsibilities of this position include, but are not limited to:

• Scheduling and oversight of regional TOC floor staff initial and recurrent training program
• Participate in the review of resumes, interviews, and recommend for hire/advancement opportunities
• Review and participate in the development of TOC manual, technical memos, and training materials
• Oversight of the regional TOC Floor Operations training program and staff audits
• Coordination and leadership of regional TOC floor staff
• Responsible for daily TOC operations efficiency and effectiveness in providing regional traffic management, traveler information, incident management, traffic signal operations, and active vehicle detection systems
• Participation in routine performance assessments and floor staff audits
• Oversight of the control room’s equipment status and system reporting maintenance needs

 

Qualifications

Minimum Requirements: 

• Bachelor's degree plus Eight (8) years of relevant experience or demonstrated equivalency experience and/or education
• As a condition of employment, must pass a State and Federal criminal history/security background check; must also successfully complete Virginia Department of Transportation fingerprint-based Criminal History Records Check (CHRC)
• As a condition of employment, must pass a pre-employment drug screen and successfully participate in the program’s mandatory random drug screening process

 Preferred Qualifications: 

• Experience in leadership, management, and staff relationship
• Experience interpreting technical information in layperson’s terms  
• Experience with coordinating real-time operations activities and priorities in an effective manner under pressure and in a variety of work conditions for self and support staff
• Experience with the day-to-day operations of the traffic control room facility.  
• Experience in Transportation, Systems, Management and Operations (TSM&O), and Traffic engineering principles along with a general knowledge of Intelligent Transportation Systems (ITS). 
• Experience in the use of Advanced Traffic Management Systems.
• Experience preparing technical and performance reports, management presentations, spreadsheet analysis, and interoffice communications.  
• Experience in the use of standard software applications, such as Microsoft Office (Word™, Excel™,  PowerPoint™, Access™ and Outlook™).  

Additional Information

• Relocation assistance is not available for this position.
• Sponsorship for US employment authorization is not available now or in the future for this position.
• Ability to work alternate work schedules and be on-call twenty-four (24) hours/day
• On-site availability is required during periods of weather or civil disasters.  

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

 

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.