Senior Manager, Commercial Excellence - Financial Institutions ( Bangkok based )

Get To Know Our Team:

Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda’s non-accommodation partners and promote Agoda’s top and bottom-line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we build new channels to increase the visibility of Agoda, introduce more travelers to our great products and service and deliver significant revenues to the overall business. 

The Opportunity:

We are seeking a Senior Manager, Commercial Excellence to join our Financial Institutions (FI) Vertical within the Strategic Partnerships team, supporting commercial excellence and driving growth across Agoda's Financial Institutions portfolio.

In this role, you will be at the forefront of commercial analytics and FI-focused project management, combining sharp analytical capabilities with strong commercial judgment to support strategic decision-making across our FI partnerships, spanning banks, card schemes, and wallet partners.

You will need to bring a strong analytical and commercial acumen, coupled with structured problem-solving discipline, project management rigor, and attention to detail. A key part of this role is your ability to act as a strategic bridge across commercial, product, operations, and FinTech teams, translating data-driven insights into measurable business outcomes and influencing cross-functional stakeholders at all levels.

What You’ll Do:

Commercial analytics 

• Own strategic and performance analysis for FI partners across growth, funnel, commercial performance, and profitability, and translate insights into clear recommendations and portfolio priorities 

• Build and maintain dashboards, recurring reporting, KPI frameworks, and business review materials to improve visibility, decision-making, and performance management 

• Lead deep dives to identify performance drivers, diagnose gaps, evaluate market opportunities, and develop business cases, commercial models, and go-to-market recommendations 

• Support action planning and impact tracking against commercial targets, particularly in areas of underperformance or strategic focus 

• Partner with cross-functional teams to turn analytical insights into business actions and improve reporting quality, analytical rigor, and fact-based decision-making across the FI organization 

FI Project Management 

• Lead or coordinate key FI initiatives from scoping and planning through execution tracking, stakeholder alignment, and leadership updates 

• Drive cross-functional delivery across commercial, product, finance, legal, operations, FinTech, and marketing teams to support initiatives involving banks, card schemes, and wallets 

• Establish workplans, timelines, governance, and tracking mechanisms, while managing milestones, dependencies, risks, and issue resolution across FI initiatives 

• Act as a central coordinator across FI workstreams, aligning business priorities, analytical insights, and execution plans to drive measurable outcomes 

• Support special projects and help build scalable processes and best practices for how FI initiatives are prioritized, managed, and reviewed 

Scope / impact 

• High-impact role at the intersection of strategy, analytics, and commercial execution 

• Direct influence on FI vertical growth, partner performance, and prioritization decisions 

• Strong exposure to senior stakeholders and cross-functional leadership teams 

• Opportunity to shape the commercial excellence agenda, including how performance is measured, managed, and improved 

Required Qualifications:

• 7+ years of relevant experience in commercial analytics, strategy, project management, consulting, revenue optimization, performance management, or similar fields 

• Strong analytical and problem-solving skills, with the ability to structure ambiguity, derive insight from data, and translate analysis into actionable business recommendations 

• Strong commercial acumen and business judgment, with a clear understanding of how analysis informs growth, prioritization, and financial outcomes 

• Proven ability to influence or lead cross-functional initiatives, manage stakeholders, and drive execution in complex and ambiguous environments 

• Experience developing business cases, performance frameworks, and executive-ready recommendations 

• Excellent communication skills, including the ability to influence senior stakeholders and present complex ideas in a clear, concise, and compelling way 

• High ownership, attention to detail, and strong execution discipline 

Preferred Qualifications:

• Experience with SQL, BI tools, or data visualization tools is strongly preferred 

• Experience leading cross-functional initiatives from insight generation through execution and impact tracking 

• International or regional experience in a matrix organization is advantageous 

• Experience in OTA, e-commerce, financial institutions, payments, loyalty, travel, e-commerce, fintech, strategic partnerships, or other highly data-driven consumer industries 

• Experience working with partner-facing commercial teams and translating commercial needs into analytical solutions 

• Advanced Excel and PowerPoint skills; ability to build structured presentations for senior leadership 

• Experience managing or mentoring team members is a plus 
  
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