Brokerage Operations Associate II - New Accounts Principal

Your Role:

As a New Accounts Principal on Alpaca’s New Accounts team, you will work across accounts operations at the principal level — day-to-day lifecycle work, owned programs, compliance cleanup, escalated issues, and principal review responsibilities. That includes our most complex work: entity accounts (domestic and foreign), correspondent partners, and institutional relationships — but it is not limited to those areas. Alpaca does not yet touch every partner and account the way we need to; this role expands principal coverage across the function.

You will work closely with the New Accounts Principal Manager — the team’s other registered Principal — and with the Director of Operations, applying principal-level judgment across onboarding, maintenance, compliance cleanup, and escalated account issues, with depth in entity and institutional accounts where the team needs it most. Active Series 7 and Series 24 registrations are required. You will own defined operational programs and recurring project work across the broader accounts function while supporting supervisory coverage as priorities shift.

In practice, your day to day follows incoming account volumes or other priorities, owned programs, escalations, and deep spreadsheet and data analysis work — you interpret what needs attention and drive it to resolution. The New Accounts team is 100% distributed and remote. This role reports to the Director of Operations.

Things You Get To Do:

• Review, prepare, and resolve complex account work; coordinate with the New Accounts Principal Manager on sensitive approvals and escalations
• Process and support day-to-day accounts workflow — onboarding, maintenance, and routine lifecycle changes that keep accounts accurate and in good standing
• Take on complex entity account work — domestic and foreign — including KYB, ownership structures, enhanced due diligence, and complex account setups
• Support correspondent, institutional, and high-touch B2B partners on account onboarding, updates, and escalations
• Develop and execute offboarding lifecycle processes such as estates and escheatment or abandoned property operations  
• Execute monthly statement and trade confirmation reviews
• Lead legacy cleanup and data hygiene projects to support CIP compliance — query databases to scope issues, work through spreadsheets and exports to batch remediation and drive resolution, and communicate with partners and users as needed
• Turn cleanup wins into lasting process — identify repeatable steps from one-off and legacy project work and drive them into ongoing workflows that are more efficient or automated over time
• Collaborate with Product, Engineering, Data, Compliance, and partner-facing teams to translate operational problems into actionable next steps

Who You Are (Must-Haves):

• Active FINRA Series 7 and 24 registrations
• 5+ years of brokerage or financial services operations experience across new accounts, account maintenance, CIP/AML, escheatment, statement review, entity accounts, or related account operations
• Experience with entity account operations, including KYB, EDD, and business entity documentation, both foreign and domestic
• Experience supporting correspondent, institutional, B2B, or API-driven brokerage partners
• Strong knowledge of KYC, CIP, and relevant AML frameworks, sanctions screening, and identity verification workflows
• Strong Excel or Google Sheets skills and understanding of databases — tables, fields, and how data connects — for operational investigation, cleanup, and reconciliation-style work from large lists and exports
• Comfortable working independently — able to take clear direction when available or interpret priorities and determine direction when it is not — with strong follow-through and ownership of assigned queues, programs, and projects
• Strong written and verbal communication for partner, user, and internal stakeholder communication
• Technical fluency for a fintech environment (APIs, data terminology, basic system architecture), comfort working with Product and Engineering, and interest in using AI tools to work smarter on drafting, summarization, repetitive analysis, and operational problem-solving
• Bachelor’s degree or equivalent experience; excited about Alpaca’s mission and comfortable supporting a global partner and customer base

Who You Might Be (Nice-to-Haves):

• Deeper experience with complex entity account operations — layered ownership structures, unusual organizational forms, non-standard setups, and post-approval review — researching ambiguous cases, applying judgment, and escalating beyond routine onboarding
• Experience assessing how onboarding decisions around account structure, classification, and related setup properties carry broader downstream impact, such as tax reporting and withholding, regulatory trade and account reporting, reserve and PAB treatment, and similar reporting or operational consequences
• Deeper experience with offboarding lifecycle processes — estates, escheatment, and abandoned property operations
• Deeper experience with statement and trade confirmation review, or similar operational control workflows
• Prior experience at a self-clearing broker-dealer, correspondent clearing firm, or institutional brokerage operations environment