Implementation Consultant, Large Deployments

Customer SupportRemoteposted 2mo ago

About AlphaSense:

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

Location: US Remote (Eastern/Central Preferred)

Reports to: Team Lead, Strategic Deployments

About the Role:

We are seeking a highly organized, data-driven, and client-focused Implementation Consultant to join our growing Customer Success team at AlphaSense. This role will manage the onboarding and rollout of our solutions for both new and existing enterprise clients, serving as the bridge between the pre-sale discussions and the onboarding experience for accounts. This role is foundational to our clients’ success and will be focused on executing large deployments, building processes that have scale in mind, and translating client needs into actionable implementation plans.

Who You Are:

At least 4+ years of experience as a client-facing Implementation Consultant or Professional Services Consultant in a B2B SaaS environment
Experience with change management best practices, ensuring a successful transition for client organizations after deployment
Strong sense of seeing a project through completion and managing tasks. Familiarity with project management tools (Linear, Jira, Asana, Rocketlane, etc.) and CRM software (Salesforce) for tracking deployments and client information is a must
Understand how to slice through data, with the ability to look at deployment metrics, understand key trends, and develop both internal and external reports. Must be proficient in Microsoft Excel/Google Sheets (pivot tables, complex formulas, data validation)
Interest in identifying operational inefficiencies and driving organizational change through the development of scalable processes and documentation.
Excellent communication skills to persuade both senior client leadership and internal stakeholders to keep projects on track and mitigate risk

What You’ll Do:

Own the entirety of the deployment phase, including the development of detailed project plans, defining critical milestones, and proactively mitigating risks to ensure a successful deployment
Serve as the main point of contact for deployment activities, leading regular project status meetings, aligning resources (e.g., Sales, Marketing, Product, etc), and communicating progress, risks, and deployment status
Act as a resource for analyzing implementation trends, potential bottlenecks, and translating data into clear, actionable insights for both internal teams and external stakeholders.
Actively identify areas for improvement in our existing deployment methodologies, develop and document best practices and standardized playbooks, and implement scalable solutions to ensure a smoother, faster onboarding experience for all future clients
Develop a strong understanding of the product, the persona of customers, the reason for investment, and how this maps back to the customer lifecycle

For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below.

You may also be offered a performance-based bonus, equity, and a generous benefits program.

Base Compensation Range

$100,000—$125,000 USD

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

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