Sales Enablement Lead (Customer & Product Support)

Sales & Businessposted 2mo ago

About AlphaSense:

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

About the Team:

The Sales Enablement team at AlphaSense is an integrated and dynamic team that works cross-functionally to drive results for the Revenue organization. We identify skill gaps, knowledge gaps and opportunities for optimization to shape a scalable enablement strategy that improves overall efficiency and effectiveness of the revenue team. Our team is extremely passionate about continuous employee growth and helping others realize and reach their full potential while maximising output across the organisation.

About the Role:

We're seeking a Sales Enablement Lead (Customer & Product Support, Global) who believes that customer-facing teams should always know as much about the product as the market demands — and knows how to build the programs that get them there. This role has three distinct mandates. First, you'll own the onboarding and continuous development of our Customer & Product Support teams globally, building the product fluency they need to triage, troubleshoot, and resolve complex customer questions with confidence — including technical products like APIs, Financial Data, and Connectors. Second, you'll partner with our Product Enablement lead to ready the broader Revenue organization to speak to, demo, and sell new releases — working in close partnership with PMM, Product, and Engineering to ensure that when something ships, the people facing customers are prepared to bring it to market. Third, you'll own more technical knowledge such as security, infosec, and integrations across the organization — partnering with our Security teams, App Specialists, and Technical PMM to translate our connector ecosystem / API requirements, compliance, and data security concepts into clear, accessible enablement that arms revenue-facing reps to engage confidently with IT and AI personas at scale.

Who You Are:

A technically curious problem-solver who translates complex products into practical enablement
A clear communicator who makes intricate technical concepts accessible across varied audiences - including IT, security, and AI buyer personas.
An organized program builder who can design structured onboarding paths, manage multiple training tracks, and continually refine programs based on feedback and performance metrics.
A collaborative cross-functional partner who can manage multiple workstreams and stakeholders at once without losing momentum.
A confident facilitator who energizes new hires and levels up tenured team members.
A data-driven thinker who measures impact and iterates.
A coach and mentor who thrives on helping others build deep product understanding and grow their technical troubleshooting capabilities.

What You'll Do:

Design and own end-to-end onboarding and continuous training for the Support team, with a focus on how the product works, how it integrates, and how to troubleshoot it in real customer contexts.
Define escalation paths, workflows, and troubleshooting best practices that scale that help improve client troubleshooting, escalation, and implementations
Partner with the Product Enablement lead and cross-functional teams to translate new releases into field-ready enablement for the Revenue org — bringing project management rigor to keep multiple launches on track.
Own security and infosec enablement across the organization — partnering with Security teams and Technical PMM to translate policies, compliance requirements, and data security concepts into playbooks and training that equip reps to navigate IT and AI-focused buying conversations with confidence.
Work with App Specialists and PMM to improve connector and implementation knowledge and process across the broader org to drive connector adoption and usage
Build and maintain internal product knowledge bases, playbooks, and guides for reps
Coach reps and help them apply knowledge to real scenarios to improve the customer experience
Track knowledge through assessments and performance metrics; identify gaps, iterate, and continuously improve time-to-ramp.

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

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