Senior Customer Education Manager, Enterprise

Sales & BusinessRemoteposted 5d ago

About AlphaSense:

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

About the Team:

The Customer Education team, part of the Revenue Marketing organization, is a growing, passionate team dedicated to putting customers at the center of everything we do. We believe that empowered users are successful users, so we're building scalable, innovative learning experiences that meet customers where they are in the age of AI.

About the Role:

AlphaSense is expanding its enterprise motion, and this role is a foundational part of that transformation. We're looking for a Senior Customer Education Manager to build our enterprise and custom education capability from the ground up, partnering closely with Customer Success, Implementation, and Revenue teams to support the rollout of AlphaSense at our most strategic accounts.

This is not a role that inherits an existing program. You'll define what "great" looks like for enterprise education at AlphaSense: when this resource gets engaged, what a successful engagement looks like, when it ends, and how its impact gets measured. You'll need to operate as a trusted consultant to clients, not just a trainer, helping accounts deploy AlphaSense correctly. That includes building education motions around how customers use our API to embed AlphaSense directly into their existing tech stack, so that accounts still drive meaningful usage and value even when they aren't logging into the platform directly. You'll also help account teams work smarter by taking on the deep, hands-on education work directly, freeing them up to spend their time on relationship building and strategic conversations with key stakeholders.

Who You Are:

8-12 years of experience in customer education, professional services, implementation consulting, or a related enterprise-facing function, ideally at a B2B SaaS company
A true self-starter who is comfortable building a program from ambiguity, defining your own success metrics, and adjusting course as you learn what works
Experienced working cross-functionally with Customer Success, Implementation, and Revenue/Sales teams inside live account engagements, not just from the sidelines
Comfortable enough with technical concepts, including APIs, to translate them into practical guidance for clients and internal teams, without needing to build integrations yourself
Skilled at change management: you know how to build new habits and workflows with account teams, and you don't wait for an invitation to insert yourself into the conversation
A confident, consultative communicator who can act as a trusted advisor to enterprise clients and hold your own in conversations about deployment strategy and commercial impact
Comfortable with ambiguity around scope, and skilled at defining boundaries so engagements don't become open-ended account ownership
Data-driven, with the ability to design attribution models and prove ROI for programs that don't yet have established measurement frameworks

What You’ll Do:

Serve as a key member of enterprise account implementations, partnering with Customer Success, Implementation, Lifecycle Marketing and Revenue teams to embed education into how accounts get deployed and adopted
Build and deliver custom and private education programs hands-on for enterprise accounts, tailored to each account's structure, use cases, and goals
Act as a consultative advisor to clients on deployment strategy, helping account stakeholders understand how to roll out AlphaSense effectively, including how to drive adoption of API-based usage where it fits the account's technical stack through educational and change management
Define scoping criteria for engagements, including what triggers education's involvement, what a successful engagement includes, and when the engagement is considered complete, so the team's time is spent where it drives the most impact
Establish repeatable patterns for when and how account teams bring education into an engagement, so this resource becomes a natural extension of how the team scales, giving account teams more time back for relationship building and strategic work
Propose and own the metrics that define success for this program, since no established framework exists yet, and refine them as the function matures
Identify accounts with low platform usage but meaningful API/technical footprint, and design education approaches that grow usage and integration depth in ways that support revenue goals
Partner with the broader Customer Education team on templates and source-of-truth content that can be adapted for enterprise use cases, without duplicating work already happening elsewhere on the team
Travel occasionally to support top accounts and key kickoffs

For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below.

You may also be offered a performance-based bonus, equity, and a generous benefits program.

Base Compensation Range

$116,000—$140,000 USD

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

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