Technical Support Engineer

Customer Supportposted 4d ago

We’re ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.

As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing.

When you join ALTEN Technology USA, you’ll collaborate on some of the world’s toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.

Summary

We are seeking an experienced and technically advanced Technical Support Engineer to deliver expert-level support for complex product issues, primarily within the heavy-duty truck domain. The ideal candidate brings a strong background in electrical systems, diagnostics, and hands-on experience working with trucks. This individual is a problem-solver who thrives in high-impact situations, can analyze data to identify root causes, and is comfortable working directly with dealers, customers, and internal teams. Leadership capability, the ability to manage complex technical issues, and a willingness to travel are essential for success in this role.

Responsibilities

Provide advanced technical support and problem resolution for complex issues reported from the field
Diagnose and troubleshoot vehicle systems using data acquisition and analysis tools
Conduct root cause analysis for product quality concerns and implement containment actions
Monitor and validate the effectiveness of corrective solutions
Support dealers and customers through direct engagement, including onsite visits as needed
Deliver technical guidance and training to customer support personnel and stakeholders
Manage large-scale technical cases or end-to-end processes with minimal supervision
Utilize ticketing systems to track, prioritize, and resolve technical issues
Collaborate with engineering, quality, and service teams to drive issue resolution
Coach, mentor, and delegate work to less experienced team members

Qualifications

Bachelor’s degree in Engineering (Electrical, Mechanical, or related field) or equivalent experience
8+ years of relevant experience in technical support, engineering, or a related field
Hands-on experience working with trucks strongly preferred
Strong expertise in electrical systems, including wiring and harness troubleshooting
Experience with diagnostic tools, data acquisition, and technical data analysis
In-depth knowledge of powertrain, chassis, and electrical/electronic systems
Experience in a test engineering or product support environment
Familiarity with workshop service practices and repair procedures
Ability to manage complex technical issues independently
Strong communication, problem-solving, and leadership skills
Willingness to travel as required

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process.

Compliance Notice: Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Drug Screening Requirement: As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.