Altera · Los Angeles
Hardware & Electrical
About the Role
We are seeking a highly experienced and capable FPGA Customer Quality Engineer (CQE) based in Altera China-Shanghai to drive FPGA product quality, strengthening the end customer experience. In this role, you will directly debug, support, drive and resolve customer reported issues focusing on chip hardware, boards and systems. This role is external facing through close partnerships with Altera end customers, including coordination of internal functional teams to drive root cause and systemic quality improvements.
Key Responsibilities
Drive FPGA product quality by helping troubleshoot, debug, identify and resolve quality issues across hardware, firmware, software, board, system, and manufacturing by partnering with external customers, internal engineering, operations and supply chain teams.
Meet with customers and manufacturing partners regularly (including travel on-site) for discussions and quality reviews to strengthen working partnerships and relationships, accelerate issue debug/resolution, and drive ongoing quality improvements.
Ensure end-end quality with internal improvement initiatives and reviews, partnering with Altera engineering and operations teams on issue investigations with root-cause analysis, cross-functional alignment, containment, internal correction/prevention actions and enforcement, timely communication and resolution.
Partner with lead customers early to discuss and align on use cases, system level and environmental operating requirements, supporting product qualification and enabling collateral for production ramp-up internally and at end-customers.
Develop and improve product quality and manufacturing data collection from external customers to support monitoring, testing, failure prediction/modeling, quality assessment and continuous improvement across Altera.
Full conversational and written fluency in Mandarin and English languages.
Minimum Qualifications
Bachelor’s or Master’s degree in Electrical Engineering, Computer Engineering, Computer Science, or a related technical field
10+ years of experience working with FPGA and/or ASIC products in one or more of the following areas: design, validation, test, quality engineering, lab debug, or applications engineering at component, hardware, or board level
10+ years of experience providing technical support to external customers for FPGA and/or ASIC-based designs, including issue resolution and design guidance
10+ years of experience leading FPGA and/or ASIC component debug activities, including root cause analysis and cross-functional issue resolution
10+ years of experience with board-level design, bring-up, validation, and/or debug of hardware systems
10+ years of experience using FPGA development tools such as Altera Quartus or similar, with hands-on knowledge of FPGA architecture, IP integration, and timing/voltage/temperature considerations
5+ years of experience working with high-speed interfaces such as Ethernet, PCIe, DDR, HDMI, USB, AXI, or similar protocols
Full conversational and written fluency in Mandarin and English languages
Preferred Qualifications
12+ years of experience working with FPGA and/or ASIC products in one or more of the following areas: design, validation, test, quality engineering, lab debug, or applications engineering at component, hardware, or board level
Strong analytical skills and attention to detail
Strong verbal and written communication skills
Effective organizational and planning skills
Ability to work independently as well as collaboratively in cross-functional team environments
Willingness and ability to travel for customer and partner engagements as needed