Engineering: Senior Customer Forward Deployed Engineer

Amplitude · San Francisco

Otherposted 4mo ago

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com.

As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

About The Role & Team

Amplitude is the leading AI analytics platform, and our ability to deliver measurable customer outcomes quickly is a key part of how we keep that lead. The Customer FDE (Forward Deployed Engineering) team sits at the intersection of engineering, product, and customer success — owning the technical delivery that takes validated products from co-development and implements them across enterprise customers.

As a Customer Forward Deployed Engineer, you will own end-to-end technical delivery for enterprise customer implementations, from sales engagement through post-deployment validation. You'll work directly in Amplitude's product codebase, submitting PRs, shipping customer-specific solutions, and building reusable patterns that make every successive engagement faster. This is not a traditional support or solutions role. Customer FDEs are engineers first who partner closely with Sales, Customer Success, Product, and Engineering to turn customer needs into working software. The right person thrives in ambiguity, learns new domains quickly, and cares as much about the customer's outcome as about technical elegance.

As a Customer Forward Deployed Engineer, you will:

Own enterprise implementations end-to-end — engage during sales to map customer needs to capabilities, scope implementation plans, and deliver through post-deployment validation with measurable customer outcomes
Work directly in the product codebase — submit PRs, test, and ship customer-specific solutions without requiring constant oversight; over time, the gap between "what we built" and "what the customer needs" keeps shrinking because you're the one closing it
Ship early, ship often, and gather feedback — treat every customer interaction as an opportunity to validate your approach and course-correct quickly
Build reusable patterns and playbooks — when you solve something once, make sure the next person doesn't have to solve it again; identify and document implementation patterns that reduce effort for subsequent engagements
Feed structured signals back to Product — translate customer pain into actionable product feedback that influences the roadmap; surface gaps so they get fixed rather than hiding them
Establish an AI-native engineering workflow — AI tools are integral to how you write, test, debug, and deliver code, not an occasional supplement; this is a professional standard, not an optional enhancement
Proactively identify the right engagements — dictate what you work on, identify accounts that need FDE engagement pre-Sales, and have the judgment to say "no" when the fit isn't right
Build cross-functional trust — partner with Sales, Customer Success, and Product Engineering as a trusted technical voice in customer conversations and internal planning
Instrument and measure your impact — track implementation cycle time, customer outcome achievement, pattern reuse rate, and product signal quality to ensure you're shipping changes that actually move the business

You'll be a great addition to the team if you:

5+ years of experience, including a track record of owning customer-facing technical engagements end-to-end
Bachelors Degree
Demonstrated ability to architect reusable solutions and mentor other engineers
Comfortable operating autonomously across 4–6 concurrent customer engagements
Have hands-on experience shipping software in customer-facing contexts — you've owned or significantly contributed to implementations, integrations, or technical engagements where you delivered working solutions directly to customers or stakeholders
Are comfortable working in complex codebases you didn't build — you can read, write, and review production code confidently, navigate unfamiliar systems, and submit PRs with appropriate testing and review awareness
Have fluency with data and integrations — you understand event schemas, data pipelines, APIs, SDKs, and integrations, the building blocks of analytics implementations
Default to showing, not telling — you reach for prototypes, wireframes, demos, and visual artifacts to communicate technical solutions, not lengthy emails or slide decks
Operate with high ownership and bias toward action — you don't wait for perfect requirements; you build something, show it, learn from the reaction, and iterate fast; you don't hand off problems, you hand off working solutions
Communicate clearly with diverse audiences — you can move fluidly between a technical conversation about data pipelines and a business conversation about what metrics matter and why
Are relentless about getting the customer to value — you take ownership of customer outcomes and drive implementations to completion, removing blockers and finding creative paths forward
Are curious and fast-learning — you enjoy picking up new domains and applying that knowledge quickly; the fastest way to become a great engineer is to build things that real people depend on, in environments you don't control
Have familiarity with TypeScript, React, Python, Node.js, and AWS

This role is eligible for equity, benefits and other forms of compensation.

Based on Colorado law, the following details are for individuals who will work for Amplitude in Colorado. Colorado range: $165,000 - $247,000 total target cash (inclusive of bonus or commission)

Based on legislation in New York City, the following details are for individuals who will work for Amplitude in New York City. New York City salary range: $183,000 - $276,000 total target cash (inclusive of bonus or commission)

Based on legislation in California, the following details are for individuals who will work for Amplitude in San Francisco Bay Area of California. Salary range: $183,000 - $276,000 total target cash (inclusive of bonus or commission)

Based on legislation in California, the following details are for individuals who will work for Amplitude in California outside of the San Francisco Bay Area. California salary range: $165,000 - $247,000 total target cash (inclusive of bonus or commission)

Based on legislation in Washington state, the following details are for individuals who will work for Amplitude in Washington state. Washington salary range: $165,000 - $247,000 total target cash (inclusive of bonus or commission)

Based on legislation in Washington state, the following details are for individuals who will work for Amplitude in Washington only: unlimited PTO, 10 to 13 holidays annually (will vary), medical dental and vision PPO and CDHP plans. Finally, a company sponsored 401(k) retirement plan.

By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.

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