At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.
Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.
Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!
The Delivery Assurance (DA) Solution Architect is a critical, senior role within Anaplan's professional services organisation, acting as the primary guardian of technical quality and implementation health for our most strategic customer projects. This role is not about hands-on building; it is about providing expert peer review, architectural governance, and risk mitigation to ensure every Anaplan solution is scalable, performant, and aligned with our highest best-practice standards, ultimately leading to zero troubled deployments.
Core Responsibilities & Day-to-Day Tasks:
- Execute the DA Framework: Systematically conduct architectural and design reviews at key project milestones (e.g., Entitlement, Data Integration, Model Build, Go-Live) using standardised DA checklists and applications. Maintain the DA Progress Tracker, including updating KPI scores, logging detailed notes, and tracking project documentation.
- Drive Accountability: While not responsible for the "fixing," the DA Architect is responsible for holding implementation teams accountable for executing remediation plans and adjusting timelines accordingly.
- Manage Escalations: Act as the first line of defence in identifying project risks. When issues are blocked or ignored, execute the standard escalation path, from flagging risks in the DA tracker for leadership visibility to engaging with Anaplan account leadership and, if necessary, the customer sponsor.
- Interface with Customer and partner teams: Facilitate a three-way conversation on milestone review outcomes and next steps, providing visibility to the customer and partnership to the delivery team.
- Act as a Technical Advisor: Serve as a trusted expert for partners and internal teams, providing guidance on complex modelling logic, platform capabilities (e.g., Polaris vs. Classic), and strategies for handling App extensions and upgradability.
- Identify and Document Risk: Proactively identify, document, and assess technical and architectural risks, using the DA Checklist application to flag issues and provide specific, actionable best-practice guidance to implementation teams.
- Facilitate Remediation & Educational Workshops: After completing a checklist, lead sign-off meetings with partner and customer stakeholders to review findings, prioritise high-impact issues, and collaboratively formulate an action plan. When necessary, design and lead optional, targeted educational workshops (e.g., clarifying UAT vs. SIT testing methodologies) to ensure partners and customers fully grasp complex concepts and the "why" behind a required remediation.
- Interface with Internal Teams: When platform-level issues are identified, serve as the liaison with Anaplan's internal ecosystem
What We Need in a Delivery Assurance Architect:
- Deep Technical Acumen: You are a seasoned Anaplan expert with a Master Anaplanner or senior Solution Architect background. You can instantly recognize architectural anti-patterns, diagnose performance bottlenecks, and provide credible, expert-level design recommendations.
- Process Discipline: You are methodical and structured. You understand the value of following a standardised framework and using designated tools to ensure every review is consistent, auditable, and complete.
- Consultative Communication: You possess exceptional communication and negotiation skills. You can tactfully deliver critical feedback, challenge a flawed design decision, and guide a partner toward the correct solution without creating friction. You know how to be an advisor, not just an auditor.
- Unflinching Accountability: You are not afraid to have difficult conversations. You can comfortably escalate issues, hold teams accountable for their commitments, and clearly articulate the consequences of ignoring best-practice guidance.
- Pragmatic Problem-Solving: You can analyse complex, real-world project scenarios and apply a decision-making framework that balances architectural purity, project timelines, and customer requirements to achieve the best possible outcome.
- Executive Presence: You can synthesise and communicate complex technical findings into a clear, high-level summary for non-technical stakeholders, including customer teams and Anaplan account leadership.
Key Outcomes & Measures of Success:
- Zero Troubled Deployments
- Accelerated Time-to-Value (TTV)
- Protected Commercial Value (Renewals & Expansion)
- Elevated Ecosystem Capability
- 100% "No Surprises" Visibility: You maintain an accurate, up-to-date audit trail in the DA Progress Tracker
Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)
We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
Fraud Recruitment Disclaimer
It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.
Anaplan does not:
- Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
- Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.
All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.
Candidate data processed during our recruitment activities is handled in accordance with our Candidate Privacy Notice. This may include the use of artificial intelligence or automated tools to assist our team in evaluating qualifications.