Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.
Principal Technical Consultant – AI-Powered Process Automation
Lead transformative enterprise deployments and architect high-performing, multi-application platform environments at the forefront of hyperautomation.
Location: Chennai, India | Work Model: In Office
About the Team
Our Customer Success team in Chennai serves as elite technical advisors for global enterprise teams. We bridge deep software architecture with business strategy, building scalable platform environments that leverage AI-Powered Process Automation to solve mission-critical operational challenges.
The Opportunity
As a Principal Technical Consultant, you will assume architectural leadership for multi-application platform design, execution, and performance optimization. Top engineering talent joins Appian in this role to move beyond basic application maintenance and ensure applications are resilient, scalable, and built to power mission-critical operations at enterprise scale .
What You’ll Do
- Architect Platform Scalability: Build and maintain standards and tools to ensure high performance and resilience with a focus on reusability, schema optimization, data modeling, system performance, and responsive UX/UI.
- Engineered Integrations: Perform hands-on design, development, and code reviews using SQL views, stored procedures, and high-concurrency REST/SOAP web services/APIs.
- System-Level Troubleshooting: Rapidly isolate performance bottlenecks, memory leaks, resource contention, and latency spikes across the entire web application stack.
- Performance Analysis & Profiling: Analyze database execution plans, JVM/memory utilization, and Locust load test outputs to resolve root-cause architectural bottlenecks.
- Technical Communication & Enablement: Translate complex system diagnostics into strategic recommendations for technical stakeholders, while mentoring junior developers on DevSecOps and coding standards.
Required Qualifications
- Bachelor’s Degree in Computer Science, Engineering, Information Systems, or Mathematics.
- 10+ years of progressive IT experience, including 8+ years of specialized experience in enterprise web application architecture, deployment, and delivery.
- Technical Leadership: Proven track record of leading technical teams through the full SDLC, gathering non-functional requirements, and defining production readiness strategies.
- Core Engineering Stack: Deep, hands-on expertise in Python and SQL, supported by strong proficiency in JavaScript or Java.
- Data & Middleware Architecture: Advanced experience designing relational data models (SQL Server, Oracle, or MariaDB), custom APIs, and middleware/ESB orchestration layers.
- Infrastructure & Testing: Solid foundational experience with web infrastructure, containerization using Kubernetes, DevSecOps pipelines, and test automation tools (Selenium), alongside performance, load, and penetration testing methodologies.
Preferred Qualifications
- Experience collaborating within high-velocity, cross-functional agile engineering environments.
- Practical exposure to modern Generative AI integrations, LLM application pipelines, or vector databases.
- Ecosystem Experience: We value experience with enterprise platforms such as Salesforce or ServiceNow, as these skills translate well into our Enterprise-Grade Orchestration environment.
#Appian #CustomerSuccess #Python #Kubernetes #SoftwareArchitecture
Tools and Resources
- Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
- Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
- Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.
Benefits
Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.
About Appian
Appian provides AI automation for mission-critical work. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We’ve been automating processes for more than 25 years and understand enterprise operations like no one else. For more information, visit appian.com. [Nasdaq: APPN]
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Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.
Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
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