ASML · San Diego
Otherposted 4w ago
Works either in Customer Support or in BL Apps (AE, Brion or HMI) and can be located in the field as well as at HQ working on sustaining, NPI or customer projects. Interfaces with project leaders and mostly within own sector or project team.
Has basic skill set to practically make use of knowledge to resolve issues that have known solution in a limited competency domain.
BSc in technical field with limited experience.
Contributes to service order actions and problem description clarification.
Is able to find right channel to report VOC related to existing product functionality to product teams.
Executes predefined and standard tasks (e.g. part of a beta test plan, creates section of knowledge documents).
Executes analysis work within a single competence/domain, typically following predefined paths. Reviews work with others before formally sharing.
Executes the detailed plans while supervised by others.
Shares own findings and wow with rest of the team
Knows and adheres to existing processes and rules. Highlights improvement proposals in own daily work. Understands impact of non-quality and own contribution to it.
Is able to set priorities in daily work based on operational business sense understanding customer driven impacts and KPIs (tool down, layer down, rework, scrap). Speaks up and triggers VoC.
Supports in demo preparation, execution and logistics.
Collects data, performs data checks, and processes data to perform technical analysis using established tools and methods. Usage of default toolsets and analysis methods as explained.
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