Introduction to the job
- The Domain Network Lead (DNL) leads the governance and maturity of an assigned CS process domain. The role drives the activation and sustainability of the domain BPO Network, ensuring process ownership, compliance, and continuous improvement are embedded within the regional organization.
- Serve as regional contact point for domain BPO Network communication; cascade to local organization per local practice — keeping communication transparent, timely and effective
- Take ownership on deliverables per BPO network maturity model (refer to maturity model deliverables) and follow through other Domain deliverable owners to ensure progress is trending up instead of idle or downward
- Drive local collaboration among support teams and BPO team; orchestrate the local organization efficiently to enable proper output when required
- Participate at WW BPM/BPO activities, including Network Community meetings, routine calls, sessions with CS BPM experts, and face-to-face events
- Hold the mandate to escalate to Co-Owners if there is potential risk from Network effectiveness or role inefficiency that might cause a sustainability issue
- Monitor role changes and governance health check
- Report progress and updates of the domain BPO Network on a regular basis
- Activate the local feedback loop; ensure voice and feedback is properly captured, and follow up on closure of actions in time
- Conduct yearly maturity assessment to ensure domain ownership maturity is progressing rather than declining
- Continuously strategies communication (e.g. roadshows, newsletters) to enhance BPM awareness in the organization
- Conduct training to operation team to keep BPM knowledge live
- Monitor process adherence and support BPLs to drive improvement with the right means and methods
- Work with Central BPM Team to build the fundamentals of the business process ownership per Roadmap
- Address any other local BPO Network requirements or ad-hoc needs as they evolve over time
Role and responsibilities
Education and experience
- Bachelor’s degree or above in a relevant discipline.
- Minimum 5 years of experience in Business Process Management, Operational Excellence, Quality Management, or related areas.
- Proven experience working with cross-functional stakeholders in a multinational environment.
- Knowledge of process governance, process ownership, continuous improvement, and business transformation practices
Skills
- Business Process Management (BPM) and Process Governance
- Stakeholder Engagement and Network Building
- Communication, Facilitation, and Influencing Skills
- Process Maturity Assessment and Continuous Improvement
- Project and Change Management
- Analytical Thinking and Problem Solving
- Leadership capability to drive a domain-wide BPO Network and influence decision-making across Co-Owners, BPOs, SMEs, and operational stakeholders
Other information
- Strong collaboration mindset with the ability to build networks across functions and regions.
- Able to operate effectively in a dynamic and multicultural environment.
- Demonstrates ownership, accountability, and a continuous improvement mindset.
- Acts as a role model for process excellence and organizational learning.
- Fluent in English, both written and spoken.
This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
Inclusion and diversity
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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