Introduction to the job
Provides technical supports field engineers and technical teams in diagnosing, troubleshooting, and resolving issues that cannot be solved through first-line support. Collaborates with engineering teams to address design, reliability, and maintenance issues, and supports customer installations, training, and new product introductions.
Role and responsibilities
- Provide technical support to field engineers and local teams for troubleshooting, repair, and system performance issues.
- Resolve complex equipment problems through established escalation and service management processes.
- Communicate design, reliability, and maintenance issues to engineering teams and support corrective actions.
- Drive engineering changes and field modifications through change management processes.
- Support new product introductions, product releases, quality initiatives, technical reporting, and field service communications.
- Lead or support new product launches, customer installations, training, and system readiness activities.
- Deliver technical training on new systems and provide feedback to improve serviceability and field operations.
- Monitor field performance, analyze recurring failures, and recommend corrective actions.
- Lead local projects, coordinate global and regional resources, and drive project completion.
- Support cross-functional and global escalations, including international travel when on-site assistance is required.
Education and experience
- Above Bachelor's degree in Electrical, Electronic, or Mechanical Engineering
3~5 years of semiconductor equipment support experience, or equivalent experience.
Technical support/field service experience in semiconductor photolithography/semiconductor fab environment is highly desired, knowledge and background of DUV is high plus.
Skills
- Strong troubleshooting, root cause analysis, and problem-solving skills.
- Knowledge of semiconductor lithography, DUV systems, optics, electronics, software, and mechanical engineering.
- Experience analyzing system performance data and reporting findings through statistical or graphical methods.
- Proficiency with engineering and data analysis tools such as Excel, JMP, LabView, MS Project, Agile, or similar tools.
- Strong customer-facing communication and stakeholder management skills.
- Ability to interpret complex technical documentation, analyze data, and drive resolution of technical issues.
- Fluent in English proficiency (written and verbal)
Other information
*Location: Dongtan, South Korea
*ASML 공고간 중복지원 및 지원 후 수정 불가
*영문이력서를 포함한 자유양식의 이력서 & 자기소개를 하나의 파일로 첨부
This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
Inclusion and diversity
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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