ASML · San Diego
Customer Supportposted 5d ago
Technical Support Engineer (TSE) Provides technical equipment support to ASML field service engineers and customers by analyzing and solving complex technical equipment problems. Responsible for creating forward looking action plans, both remote and - when needed - in the customer fab to execute complex technical actions. Acts as a diagnostics expert with in-depth equipment knowledge on installed base systems and new products. Responsible for identifying and recognizing structural issues, finding workarounds to mitigate issues and driving structural issue resolution via the corresponding channels in the central organization
• ASML Field Service Engineer와 고객 사이에서 발생하는 복잡한 장비 이슈를 분석·진단하며, 필요 시 원격 또는 고객 Fab 현장에서 기술적 문제를 직접 해결
• 설치된 장비와 신제품에 대한 깊은 장비 이해를 기반으로 하드웨어/소프트웨어 문제를 지원하고, 안정적인 장비 운영을 위한 선제적 액션 플랜을 수립·수행
• 반복적으로 발생하는 구조적 문제를 식별하고, 단기적인 우회 방안을 마련하며, 중앙 조직과 협업해 근본 원인 해결을 주도
Role and responsibilities
• Provide support to internal and external customers by solving escalated problems and providing information to ensure the optimum machine performance criteria are met in the field
• Ensuring the highest levels of systems and computer system infrastructure availability
• Develops and implements solutions to unusual and complex technical problems escalated from field service or by customers. Escalates problems to Equipment support per ASML procedure including complete and accurate data and problem descriptions.
• Perform data analysis of systems to resolve problems and/or to improve system performance.
• Escalate problems to GSC and D&E in accordance with ASML escalation process including complete and accurate data and problem descriptions.
• Perform analysis of structural issues that are identified at our customers and escalate with improvement suggestions to develop structural solutions.
• Develop and implement solutions to unusual and complex technical problems escalated from field service or by customers
Experience
2-5 years of experience in customer support engineering (Semi or other high-tech industry) *반도체 계측 시스템, 반도체 제조 시스템 또는 반도체 장비 경력 우대
Experience in the knowledge of Optics, Electronics, Mechatronics, Computer science and related disciplines or equivalent experience
Knowledge in Operating System (Unix / Linux) / Network Management/Software Engineering / Programing Language (C, Java, Python)
Education
• Bachelor or Master Degree in an Engineering discipline.
Skills
Personal Skills
*Please be noted:
The stated job grade in job posting is only target, and the final job grade will be determined through interviews
* ASML 공고간 중복지원은 불가
* 국문, 영문이력서(자유양식)를 하나의 파일(PDF 혹은 Word)로 제출
* Working Location : 이천
This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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