ASML · Singapore
Customer Supportposted 4w ago
Introduction
Analyze and make repairs at customer site, if needed by effectively escalating to the next higher level, based on broad knowledge of most systems, using system documentation, to solve problems. Execute regular maintenance, implement upgrades and Field Change Orders, and provide elementary training to the customer and ensure proper operation of ASML machines at customer site.
Job Description
- Able to solve technical issues in Positioning competency.
- Picking up another competency (Handling) will be required at a later stage.
- Provide 7x24 on-call support (on-site when necessary) to the 1st line team during escalation.
- Engage with GSC or Factory support (D&E, Service Engineering, etc) effectively during escalation and maintain the relationship with related peer groups (e.g. TS engineers from other countries).
- Lead in technical escalations in terms of defining Deterministic, Future Looking Action Plan (DFLAP) and communicating clearly with all stakeholders.
- Attend customer meetings together with fab team when necessary.
- Involve in various projects and continuous improvement initiatives from both internal and external customer.
- Perform specialized technical services to Sales and / or other departments or (internal) customers, function as a point of technical expertise.
- Keep up with relevant developments in own specialist field, teach others in own field of expertise.
- Actively share information and Best Known Methods (BKM) within local organization and peer groups.
Personal attributes:
- Strong logical thinking, problem solving skills, attention to details and a quality mindset.
- Good professional communication and presentation skills with all internal and external stakeholders.
- Possesses strong will to keep pushing himself/herself to achieve more and exceed expectations.
- Proactive attitude and open mindset towards learning and self-growth.
- Excellent teamwork and strong ownership are mandatory.
- Flexibility is highly appreciated, given the dynamic business environment in the local team.
- Able to withstand high stress and work independently during escalations.
Education
- Degree or Diploma in Electronics / Electrical Engineering/Mechatronics
Experience
- At least 2-3 years' working experience for Diploma holders (semiconductor industry preferred)
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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