Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.
Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.
About the Role
We are seeking a strategic, commercially driven Director of Sales to lead our Enterprise and Mid-Market sales team and serve as the senior Attentive leader on the ground in Australia. This role goes well beyond traditional sales management. While your direct reports will be the sales team, you will be expected to operate as the de facto regional leader for Attentive in Australia, taking ownership of the region’s performance, reputation and growth trajectory as the General Manager.
Australia is home to several cross-functional teams including Customer Success, Customer Support, Implementation and Sales Development, each with line management based in the UK or US. You will work closely with these teams in a matrix capacity, influencing priorities, driving alignment and ensuring the Australian market receives a cohesive, joined-up experience across all functions. You will be the connective tissue between these teams locally and their respective leaders globally whilst reporting directly to the VP & GM for International who is based in the UK.
The ideal candidate combines a strong sales leadership track record with the commercial maturity and cross-functional instincts of a regional leader. You will play a key role in transitioning the region to a multi-product platform strategy while building a high-performing, accountable culture across the Australian operation.
What You’ll Accomplish
- Act as the senior Attentive leader in Australia, taking full ownership of the region’s commercial performance, market presence and strategic direction
- Operate with a regional leader mindset, proactively identifying risks, opportunities, and operational improvements across the entire APAC operation, not just sales
- Directly lead and manage the sales team to consistently meet or exceed revenue targets
- Develop and execute sales strategies tailored to the Australian and APAC market that align with Attentive’s global objectives
- Drive the transition from a single-product SMS motion to a multi-product platform strategy encompassing SMS, Email and AI products
- Build and maintain a deep understanding of Attentive’s product suite, competitive landscape and market trends to effectively position solutions
- Establish and maintain rigorous forecasting, pipeline management and deal review processes
- Set clear, measurable expectations and build a culture of accountability, coaching and continuous improvement within the sales team
- Build strong working relationships with the Australia-based Customer Success, Customer Support, Implementation and Sales Development teams, influencing priorities and ensuring alignment even without direct line management
- Act as the local coordination point across all functions, ensuring the customer experience in Australia is seamless from prospect through to long-term retention
- Partner with functional leaders in the UK and US to ensure Australian team priorities are understood, resourced and integrated into global planning
- Develop and strengthen executive-level relationships with strategic clients and key accounts across the Australian & APAC market
- Represent Attentive at industry events, client engagements and in the broader Australian market to build brand credibility and pipeline
- Serve as the primary escalation point and decision-maker on the ground for day-to-day regional matters
- Provide regional context and market intelligence to global leadership to inform company-wide strategy and investment decisions
Your Expertise
- 8+ years of B2B enterprise SaaS sales experience, with at least 3+ years in a senior sales leadership role managing teams of quota-carrying sellers
- Demonstrated ability to operate beyond a pure sales remit, comfortable influencing cross-functional teams, navigating matrix structures and taking ownership of broad regional outcomes
- Track record of developing and executing sales strategies that consistently deliver against ambitious targets in a high-growth environment
- Experience leading a multi-product sales motion or transitioning a team from single-product to platform selling is highly desirable
- Strong executive presence with the ability to build and maintain relationships with C-suite decision-makers and senior stakeholders
- Proven ability to build, coach and scale high-performing sales teams with a strong emphasis on accountability and development
- Excellent operational and analytical capabilities, rigorous on pipeline, forecasting and data-driven decision-making
- Strong commercial acumen and business judgement, with the ability to think strategically about market positioning, competitive dynamics and growth levers
- Excellent structured communication skills, both written and verbal, with the ability to influence across all levels of the organization
- Deep understanding of the Australian market landscape and buyer behavior within the enterprise and mid-market space is a strong advantage
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Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success
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If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.