The Renewals Representative, Regional Accounts, DACH, is responsible for executing end-to-end renewal motions to protect and expand the existing customer base in the DACH region. They streamline workflows, minimize manual touches, and engage in customer procurement interactions. As they progress through levels, they evolve from performing routine tasks under supervision to leading strategic initiatives and influencing organizational practices. Their work ensures customer satisfaction, retention, and growth through seat expansions and proactive engagement.
Key Responsibilities
- Execute End-to-End Renewal Motions: Own and streamline renewal workflows, minimizing manual effort and ensuring timely execution
- Close Renewals: Protect the existing customer base by closing renewals accurately and efficiently
- Drive and Close Seat Expansions: Sell additional seats to existing buyers at time of renewals, leveraging playbooks and cross-functional strategies
- Monitor Auto-Renewal Status: Track and intervene when auto-renewals are disabled to prevent churn
- Customer Procurement Interaction: Collaborate with procurement teams to ensure smooth renewal execution
- Provide Feedback: Share insights into products and packaging based on customer interactions
Skills
- Time Management: Efficiently manage high-volume renewal cycles and optimize workflows
- Customer First: Prioritize customer satisfaction and retention through proactive engagement and policy development
- Communication: Apply and lead communication strategies to secure renewals and influence stakeholders
- Negotiation: Engage in and lead negotiation tasks, applying creative and strategic techniques
- Technical Proficiency: Use CRM and renewal tracking systems to automate workflows, analyze data, and flag exceptions
- Languages: Fluent German and English required, French & Italian would be a plus
Performance Metrics
- Renewal rate and retention metrics
- Volume and value of seat expansions
- Timeliness and accuracy of renewal execution
- CRM usage efficiency and automation adoption
- Customer satisfaction and feedback scores
- Churn prevention and upsell signal identification
Collaboration Requirements
- AE Engagement: Collaborate with Account Executives (AEs) to identify and execute cross-sell and expansion opportunities at time of renewals
- Customer Success: C ollaborate with Customer Success Managers (CSMs) to identify and execute customer retention and adoption methods, as appropriate with Autodesk-led post sales engagements
- Partner Engagement: Provide support to partners, escalating from light-touch assistance to strategic influence
- Insight Sharing: Communicate churn risks, renewal blockers, and upsell signals across teams and geographies
- Mentorship and Influence: Mentor junior team members and influence organizational practices and policies
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