We are seeking an experienced Lead/Senior UX Designer to guide UX design practices across the Ministry of Social and Family Development (MSF) cluster. This is a strategic role that requires both hands-on design expertise and the ability to lead cross-ministry initiatives, working with senior stakeholders across multiple projects and teams.
Key Requirements
Experience & Expertise
- 8+ years of progressive UX/UI design experience, with at least 3 years in a senior or lead capacity
- Proven track record of leading design initiatives across multiple projects simultaneously
- Demonstrated experience working with senior stakeholders and C-level executives
- Experience in government, enterprise, or large-scale organizational settings is highly preferred
- Portfolio demonstrating product thinking, strategic leadership, design process, and measurable impact
Technical Skills
- Experience with design research methodologies and usability testing tools
- Expert proficiency in design tools
- Strong understanding of responsive design, design systems, and component libraries
- Familiarity with front-end technologies (HTML, CSS) and ability to collaborate effectively with developers
Leadership & Communication
- Exceptional presentation and communication skills with ability to influence at all organizational levels
- Experience facilitating design workshops, critique sessions, and collaborative design activities
- Strong interpersonal skills with demonstrated ability to build consensus and drive alignment
- Ability to mentor and develop design talent while establishing a culture of design excellence
- Strategic thinking with ability to translate business objectives into user-centered design solutions
Work Environment
- Work across multiple concurrent projects with ITG teams
- Collaborate with vendors and external partners on various ministry systems
- Interface regularly with stakeholders from different ministry divisions including policy, operations, and technology teams
- Projects span citizen-facing applications, case management systems, content management platforms, and data analytics tools
The Ideal Candidate
Beyond the listed qualifications, we are looking for someone who:
- Balances strategic vision with hands-on execution and isn't afraid to roll up their sleeves
- Ability to harmonise between product thinking and design
- Is comfortable operating with ambiguity and establishing practices in a maturing design function
- Brings curiosity about social services, policy, and public sector challenges
- Demonstrates empathy for both end users (citizens, social workers) and internal stakeholders
- Has a collaborative mindset and thrives in cross-functional team environments
- Values impact over perfection and can navigate the pragmatic realities of government technology
Application Process
Interested candidates should submit:
- Resume/CV highlighting relevant experience
- Portfolio demonstrating UX process, stakeholder engagement, and design outcomes
- Brief statement (300-500 words) describing your approach to establishing UX practices in a complex organizational environment
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