Barclays Global Service Centre · Singapore
Other
Purpose
Support and assist Relationship Managers in acquiring, onboarding, servicing and retaining clients to deliver overall business goals, managing complex client situations.
Where required liaise directly with clients regarding complex client requests in respect of various banking and servicing requirements such as onboarding, banking transactions, Investments, credit & digital solutions.
Work closely with Operations and other support functions to deliver positive outcomes for clients.
Accountabilities
Establish strong client and internal relationships alongside relationship managers to ensure high quality service is provided at all times
Responsible for all aspects of clients servicing and service engagement plans. To include leading client service review visits to support and improve client experience
Develop relationships with other areas of the bank; in doing so, they will have joint responsibility with internal colleagues for the end-to-end client experience, ensuring high levels of client satisfaction.
Point of contact for all new account queries, complex servicing requests and a liaison between relationship teams and support/specialist teams
Ensure legal and regulatory standards and internal policies and procedures are adhered to, support relationship managers with risk related activities
Assistant Vice President Expectations
To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
Take ownership for managing risk and strengthening controls in relation to the work done.
Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
Influence or convince stakeholders to achieve outcomes.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
This is an exciting opportunity to join us as a Private Banking Executive - AVP. You will be responsible for driving commercial, risk and collaboration outcomes across the Private Banking business, while delivering an exceptional level of service to Singapore and internationally focused HNW, UHNW and Family Office clients.
You will play a key role in executing strategic business initiatives and supporting the delivery of the overall business strategy and agenda. You will also act as a key point of escalation for complex issues, requiring an in-depth understanding of the end-to-end client journey across multiple internal departments and processes.
You will work closely with the Private Banker teams and cross-functional stakeholders to ensure alignment on client outcomes, operational excellence and risk management.
You may be assessed on key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, as well as job-specific technical skills.
To be successful in this role, you should possess the following skills:
Strong understanding of the Private Bank product suite, including investment solutions, banking and credit, and wealth planning
A minimum of 2–3 years' experience within the Private Banking industry is required
Proven ability to influence, collaborate and communicate effectively with a wide range of stakeholders, both internal and external
Solid working knowledge of banking and operational procedures, with the ability to apply this knowledge to make sound, risk-based decisions
Experience in mentoring or supporting peers and contributing to a high-performing team environment (non-people management)
Excellent understanding of the client base, including key service providers and internal partner teams
Strong knowledge of risk and control frameworks and procedures
The role holder will have a general understanding of Private Bank’s products and services and of the Barclays Group
The role holder will have a good understanding of the local & international regulatory requirements.
The role holder will have experience of operating within a financial risk and control framework.
The role holder will be able to demonstrate up to date knowledge of relevant changes in the marketplace, products, legislation and regulation and understands the implications to the role (e.g. anti-money laundering & KYC).
The role holder will have demonstrated experience in training others.
Excellent understanding of the client base, including key service providers and internal partner teams
Experience using Avaloq & Salesforce.
This role is regulated by MAS (Monetary Authority of Singapore).
Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.