Job Description
Purpose of the role
To assist relationship managers to effectively manage their client portfolios and optimise the client experience.
Accountabilities
- Maintenance of client information, management of contracts and agreements, and preparation of reports, presentations, and other materials.
- Coordination of schedules for relationship managers and clients, ensuring efficient time management and smooth communication.
- Processing of transactions, management of expense reports, and routine requests to free up the relationship manager's time for strategic activities.
- Information gathering on relevant market trends, competitor offerings, and industry news to support the relationship manager in providing informed advice and tailored solutions.
- Analysis of client data, preparation of reports on portfolio performance, and provision of insights to inform portfolio adjustments and client recommendations.
- Management of inbound and outbound communication through phone, email, and other channels, relaying important information and response to client inquiries.
- Provision of support to relationship managers with planning, tracking and the execution of complex client projects by managing timelines and resources, identifying potential issues, summarising client portfolios and proactively communicating updates and opportunities to the relationship manager.
- Support to clients with everyday product and services tasks such as deposits, withdrawals, transfers, bill payments, mobile app support as well as updating personal information, contact details and account preferences.
- Guidance to new customers through account opening procedures, explanation of account terms and conditions, and setting up of online access and other services.
- Management and maintenance of client relations by resolving various customer concerns and inquiries, including account balances, statements, transactions, fees.
- Maintenance of confidentiality and security of client data by following strict data security protocols and ethical practices.
Analyst Expectations
- To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
- Requires in-depth technical knowledge and experience in their assigned area of expertise
- Thorough understanding of the underlying principles and concepts within the area of expertise
- They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
- OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
- Will have an impact on the work of related teams within the area.
- Partner with other functions and business areas.
- Takes responsibility for end results of a team’s operational processing and activities.
- Escalate breaches of policies / procedure appropriately.
- Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
- Advise and influence decision making within own area of expertise.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
- Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
- Make evaluative judgements based on the analysis of factual information, paying attention to detail.
- Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
- Guide and persuade team members and communicate complex / sensitive information.
- Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
This is an exciting opportunity to join us as a Private Banking Executive - AVP. You will be responsible for driving commercial, risk and collaboration outcomes across the Private Banking business, while delivering an exceptional level of service to Singapore and internationally focused HNW, UHNW and Family Office clients.
You will play a key role in executing strategic business initiatives and supporting the delivery of the overall business strategy and agenda. You will also act as a key point of escalation for complex issues, requiring an in-depth understanding of the end-to-end client journey across multiple internal departments and processes.
You will work closely with the Private Banker teams and cross-functional stakeholders to ensure alignment on client outcomes, operational excellence and risk management.
You may be assessed on key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, as well as job-specific technical skills.
To be successful in this role, you should possess the following skills:
Strong understanding of the Private Bank product suite, including investment solutions, banking and credit, and wealth planning
A minimum of 2–3 years' experience within the Private Banking industry is required
Proven ability to influence, collaborate and communicate effectively with a wide range of stakeholders, both internal and external
Solid working knowledge of banking and operational procedures, with the ability to apply this knowledge to make sound, risk-based decisions
Experience in mentoring or supporting peers and contributing to a high-performing team environment (non-people management)
Excellent understanding of the client base, including key service providers and internal partner teams
Strong knowledge of risk and control frameworks and procedures
The role holder will have a general understanding of Private Bank’s products and services and of the Barclays Group
The role holder will have a good understanding of the local & international regulatory requirements.
The role holder will have experience of operating within a financial risk and control framework.
The role holder will be able to demonstrate up to date knowledge of relevant changes in the marketplace, products, legislation and regulation and understands the implications to the role (e.g. anti-money laundering & KYC).
The role holder will have demonstrated experience in training others.
Excellent understanding of the client base, including key service providers and internal partner teams
Experience using Avaloq & Salesforce.
This role is regulated by MAS (Monetary Authority of Singapore).
Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.