Job Description
Purpose of the role
To generate revenue and promote the bank's diverse Trade & Working Capital product and service offerings to various customer segments.
Accountabilities
- Identification of potential customers, analysing their needs and preferences, and staying abreast of emerging market trends and competitor strategies.
- Creation of detailed profiles for target customer segments, outlining their requirements, needs, and pain points to tailor sales approaches and product recommendations.
- Relationship management of potential and existing customer relations through the execution of high-quality customer support, by responding to queries and resolving issues, gaining their customer trust, and understanding their financial goals and challenges.
- Understanding of the features, benefits, risks, and compliance requirements of various Trade & Working Capital products and services offered. Understanding of the key features, benefits, risks, enhancements, and regulatory requirements of new and existing banking products, and communicate insights clearly to potential customers to address their financial needs.
- Development of compelling sales pitches and proposals that showcase the value proposition of the bank's offerings to convert leads into customers, and negotiation of terms that are beneficial for both the client and the bank.
- Collection and analysis of customer feedback on various products, services, and overall experience, to support the development of reports that communicate key findings to relevant stakeholders, to inform product development and sales strategies.
- Monitoring of lead conversion rates, customer acquisition costs, and other relevant metrics to assess sales performance and identify areas for improvement.
Vice President Expectations
- To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
- If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
- OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
- Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
- Manage and mitigate risks through assessment, in support of the control and governance agenda.
- Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
- Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
- Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
- Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
- Adopt and include the outcomes of extensive research in problem solving processes.
- Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
Join us as a Trade Director within our Mid-Corporate Trade & Working Capital team. Alongside Corporate Banking, Trade & Working Capital supports clients in the UK with an annual turnover of over £6.5 million, across various sectors through the provision of working capital facilities and risk mitigation instruments for importers and exporters. All of our clients, regardless of size or complexity, want a financial partner they can trust. And, in line with Barclays’ common purpose, they also expect us to have the people and capabilities to help them achieve their ambitions in the right way.
You will be responsible for retaining and growing a portfolio of clients that use Trade products, effectively supporting and contributing to growth across several industry sectors within UK Corporate Banking. This role will require close working with a number of Relationship Directors / Bankers to delight customers and maximise overall satisfaction & advocacy, ensuring their access to Trade support is seamless and straightforward. Key to success will be proactive and sustained interaction with a broad range of clients and colleagues across multiple functions to enable our journey to become the ‘go-to’ bank.
To be successful in this role you will have:
- Deep understanding of Trade & Working Capital products
- Enhanced knowledge of credit risk processes and policy
- Drive and resilience to deliver results through building relationships
- Well-established customer relationships and internal networks
- Practical experience in client facing role, interacting at all levels within client structures
- Service and communication
- Planning and organisational skills
Desirable skills/Preferred Qualifications:
- Knowledge of Corporate Banking
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.
This role is based can be based in Leeds.