Service Transition Manager

Job Description

Purpose of the role

Product Managers are responsible for the leading the strategic focus of the product(s), defining the product vision, market strategy, and competitive analysis. They think about the product's future and how it will evolve over time. They work with various teams, including marketing, engineering, operations, and sales, to ensure everyone is aligned on the product strategy.  They use data and market research to inform their decisions and prioritize product features.

Accountabilities

• Define Product Strategy: Accountable for defining a product strategy that aligns with business vision, managing capabilities, balancing short-term with long-term goals, ensuring that products meet market demands and drive growth.
• Cross functional alignment: Leadership of cross functional relationships, working with various cross-functional teams to ensure alignment of product strategy and goals.
• Risk and Control:  Accountable for overseeing product risk management, including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment between the product management and control functions.
• Product Development Lifecycle: Own product development lifecycle, from concept to launch, ensuring efficient processes, on-time delivery, and alignment with E2E customer expectations and experience. – working with product owners to drive change objectives.
• Deliver Product Goals and Performance: Deliver clear objectives and key outcomes to steer the product vision and ensure alignment with company’s business goals, financial targets, and strategic vision, driving long-term business success. 
• Data driven decisions: Monitor product performance through data-driven analysis and insights,  regularly assessing progress against objectives and adjusting the strategies as needed to optimise outcomes and maximise value for both business and customer.
• Customer-Centric Focus: Drive a customer -first approach across the product vision, ensuring customer insights, feedback, behaviours, and pain points are at the core of the product strategy and decision-making process. 
• Business and financial acumen: Understanding pricing models, costs structures, and ROI to make financially grounded decisions regarding product development.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as a Service Transition Manager at Barclays where you will spearhead the evolution of our infrastructure and deployment pipelines, driving innovation and operational excellence. You will harness cutting-edge technology to build and manage robust, scalable and secure infrastructure, ensuring seamless delivery of our digital solutions. 

To be successful as a Service Transition Manager you should have experience with:

• Advanced Splunk Enterprise Security expertise with good years of proven career history in senior Splunk roles, including comprehensive understanding of distributed Splunk architecture, cluster management, indexer/search head configurations, and enterprise-scale administrative functions

• Expert-level proficiency in Splunk Enterprise Security use cases, Common Information Model (CIM), advanced data models, complex enrichment processes, security orchestration, and automated response workflows (SOAR integration)

• Senior-level troubleshooting and analytical capabilities with extensive hands-on experience designing, implementing, and optimizing vendor security applications across large, complex multi-cloud enterprise environments

• Strong technical knowledge of network security architectures, advanced threat detection methodologies, zero-trust frameworks, and enterprise security controls including next-gen firewalls, SASE, and micro-segmentation

• Exceptional documentation and stakeholder communication skills to create comprehensive technical documentation, lead cross-functional security initiatives, and provide expert guidance to internal customers and technical support teams

• Strategic security architecture thinking with proven ability to design enterprise-wide security solutions, lead security transformation projects, and translate complex security requirements into scalable, implementable solutions

• Team mentoring experience with ability to guide junior security engineers and collaborate with senior management on security strategy

Some other highly valued skills may include:

• Advanced expertise with enterprise security toolsets including Vulnerability Management platforms, Advanced Threat Protection, CASB, CSPM, SIEM/SOAR integration, and security data lakes

• Multi-platform SIEM experience including Microsoft Sentinel, Splunk Enterprise Security, IBM QRadar, and ArcSight with demonstrated ability to architect and optimize cross-platform integrations

• Data pipeline and observability expertise with hands-on experience in Cribl, Elastic Stack, and other log management/data routing platforms for enterprise-scale security data processing

• Senior-level professional certifications such as CISSP, CCSP or equivalent, with preference for multiple certifications

• Advanced proficiency in programming and automation using Python, PowerShell, Bash, SQL, and API development for security automation and custom integrations

• Extensive cloud security experience across AWS, Azure, GCP with hands-on experience in cloud-native security services, container security, and DevSecOps practices

• Expert knowledge of Infrastructure as Code (IaC) and configuration management tools including Terraform, Chef, Ansible, Puppet

• Advanced experience with CI/CD security integration, automation platforms (Jenkins, GitLab CI/CD), and security pipeline orchestration

• Incident response leadership experience with ability to lead major security incidents and coordinate cross-functional response teams.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Pune.