Manager, Technical Training and Enablement

Bevi · Boston

Otherposted 4w ago

Bevi is on a mission to transform how beverages are delivered and consumed. Our connected beverage platform eliminates the need for single-use bottles and cans, making it easy, fun, and sustainable to stay hydrated. As the category leader in IoT-enabled beverage technology, we're building a future where Bevi machines are everywhere people live, work, and connect. We've raised over $160M in venture capital, serve thousands of customers across the US, Canada, UK and Ireland, and we've been rapidly growing year over year, saving over 1 billion bottles from waste. In addition to driving hypergrowth with our current product line, Bevi is heavily investing in new product development.

This role exists to ensure excellent Bevi client and partner experiences, delivered through excellent training, an excellent Bevi Help Center, and the clear processes and documentation behind them. You own that full system: how partners and internal technical teams learn to install, service, and sell our platform, and how well-equipped they are to deliver for the customer.

You lead a small, high-output team (an Instructional Designer and a Technical Content Manager) and own the enablement engine end to end: training, documentation, the Bevi Help Center (internal SOPs and Partner-facing technical content), and the LMS. You will build and scale both e-learning and in-person programs, partner closely with Sales, our partners, and Product and Engineering on new product introductions (NPI), and continually rethink how this function should work, using AI to drive efficiency and shape where it goes next. This is a hands-on role.

Your Day to Day

Team: Lead and develop the Instructional Designer and Technical Content Manager; set priorities and hold a high bar on quality and speed.
Training: Own onboarding and ongoing curricula for partner and internal/technical audiences (e-learning and in-person), including modules, tests, milestones, and readiness assessment. Onboard, upskill, and coach partner technicians, branch managers, and operations managers to drive efficiency in the field and technical proficiency.
Documentation and Help Center: Own the intake, accuracy, and upkeep of technical documentation, specs, and the Bevi Help Center, so clients, field teams, and partners always have the right guidance.
LMS: Administer the Learning Management System (e.g., Absorb) and authoring tools (e.g., Articulate or similar): users, content, content effectiveness, reporting, and completion tracking.
Cross-functional and NPI: Run a regular cadence with Sales, partners, and Product and Engineering to capture process guidance and turn new products and changes into training and docs on time. Drive communication and gain buy-in across the business and with partners.
Process and scale: Continuously improve how training, documentation, and the Help Center are built and managed; use AI to drive efficiency, measure effectiveness, and build structures that scale with our partner network.

Requirements

Experience building and running technical training or enablement programs, ideally across both internal teams and external partners or channel networks.
People leadership experience, or clear readiness to manage and develop a small team.
Working knowledge of LMS and authoring platforms (e.g., Absorb, Articulate), plus Salesforce, Zendesk, Google Workspace, and Atlassian (Confluence, Jira).
Ability to teach different learning styles across formats: verbal, written, video, and e-learning.
Excellent cross-functional communicator who gains buy-in, aligns stakeholders, and keeps a program moving.
A process builder who uses AI to find efficiency and rethink how training and documentation should work in the future.

#LI-CK1
#LI-HYBRID

At Bevi, we believe compensation is a powerful tool to attract, retain, and grow talent. Our Compensation Philosophy centers on 5 principles:

Market-driven - We anchor pay decisions in real-time market data
Performance-based - We reward individual impact, not just tenure
Equitable - We ensure fairness across teams, roles, and demographics
Growth-focused - We invest in talent that scales with Bevi
Total Rewards approach - We strategically balance base pay, bonuses, benefits, and equity

The posted compensation range reflects the salary* for this position. Some roles may be eligible for a commission plan or a bonus incentive. All Bevi employees receive equity in the form of stock options. All full-time employees are invited to participate in our Total Rewards plan, which includes health & medical benefits, flexible spending accounts, flexible PTO, and more. Offers to join Bevi are based on a few criteria, including the scope of the role, the candidate's work experience, targeted skills, internal equity of the team, and external market data.

*For Sales roles: The posted range reflects base salary plus commission which is the total potential on target earnings (OTE) for the position.

Pay Range

$111,945—$138,285 USD

Benefits:

Comprehensive medical, dental and vision insurance plans with BlueCross BlueShield, 95% paid by employer
401(k) with company match
Flexible PTO plus 12 company holidays, and additional paid days for sick leave, etc
Generous fully paid parental leave for both birth parents and non-birth parents
Fully employer paid disability and life insurances
Wellness and fitness reimbursements
Monthly stipends for cell phone use and commuting costs
Onsite snacks, weekly catered lunch, and (of course) unlimited Bevi ... plus composting and terra-cycling, too
Happy hours, team-building events, bagel breakfasts, Values awards - and more.

A note on AI in our hiring process: We use AI to help synthesize interview notes and surface themes from feedback, keeping our process consistent as we grow. Every application is reviewed by a member of our team, and interviews may be recorded to support note-taking, just let us know if you'd prefer we don't. We'll also ask how you're learning and experimenting with AI in your work. Growing our AI fluency is something every Bevi team member is committed to and invested in.

Our commitment to responsible innovation is reflected in our partnership with the Mass AI Coalition, a collaboration that aligns with our dedication to community-driven progress and the future of technology.

We're passionate about supporting career growth and would love to be part of your professional journey. We also know that talent comes in many forms. We value individual accomplishments, specialized knowledge, and genuine passion over simply checking boxes on a requirements list. Whether you're a seasoned expert or an emerging talent, we're looking for people who are ready to build what's next. If any of our open positions interest you, we'd encourage you to apply! A member of the Bevi Talent team 'recruiting@bevi.co' will be reaching out about next steps if we would like to move forward.

Accommodations:

Bevi is committed to an inclusive hiring process and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact recruiting@bevi.co.