BlackRock · San Francisco
Otherposted 3w ago
About this role
Preqin Client Experience
Preqin Client Experience, part of the Preqin Client Success organization within the Aladdin Client Business, is dedicated to maximizing product value and delivering a high-quality client experience. Our teams serve as consultative domain experts who shape client workflows and drive adoption of Preqin’s solutions across their organizations.
We partner closely with Client Engagement, Product, Data, and the broader Aladdin ecosystem to deliver a cohesive, high‑quality client experience that reflects BlackRock’s commitment to operational excellence, innovation, and client centricity.
Job Overview
The Associate, Preqin Client Experience plays a critical role in shaping how clients leverage Preqin’s data, insights, and products. This is a consultative expert position—responsible for advising clients on private markets datasets, supporting workflow optimization, and expanding Preqin’s footprint within their organizations.
You will build strong cross‑functional relationships, translate data and product expertise into actionable guidance, and proactively identify opportunities to enhance the client experience. In partnership with Client Engagement, you’ll help drive adoption, mitigate friction, and ensure clients realize the full strategic value of Preqin’s solutions.
In this role you will:
Build deep, consultative partnerships with client subject matter experts, super‑users, and key stakeholders—serving as a private‑markets data expert who shapes workflows, drives best‑practice adoption, and elevates Preqin’s strategic value across their organization.
Partner with the Preqin Client Engagement team to deliver a seamless, coordinated client experience across onboarding, adoption, and renewal.
Develop a sharp understanding of client objectives and align Preqin’s capabilities to support those business priorities.
Master Preqin’s data and its application across client workflows and analytics, while deepening expertise in eFront and Aladdin to support integrated private market solutions.
Identify upsell and cross-sell opportunities, collaborating with Client Engagement and Sales teams to grow account value.
Partner with Product, Data, and Engineering to resolve issues, escalate concerns, and bring the client voice into roadmap planning.
Strengthen alignment across the Aladdin Client Business to ensure clients experience a cohesive, high‑quality support model post‑acquisition.
Contribute to initiatives that reduce operational friction, streamline internal processes, and uplift the overall client experience.
You are a good fit if:
Bring 3+ years of experience in Client Success, Client Experience, or other client facing roles within finance, SaaS, tech or related industries.
Demonstrate the ability to be a team player and take initiative assisting peers.
Possess a solutions-oriented mindset, viewing product and client journey friction points as opportunities for improvement.
Excel at building strong relationships, both internally and externally, with a collaborative and transparent approach.
Promote open, honest communication and encourage cross-functional alignment.
Thrive in entrepreneurial environments, showing resilience and agility in navigating ambiguity.
Full professional proficiency in Spanish is a plus.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
Guidance on AI use for candidates
At BlackRock, AI has long been part of how we work – enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we’ve provided guidance on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
To learn more about BlackRock, please visit Careers.BlackRock.com. We also encourage you to get to know us on LinkedIn, Instagram, YouTube, X, and TikTok.
BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the EEOC’s Know Your Rights poster and its supplement and the pay transparency statement.
BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email Disability.Assistance@blackrock.com. All requests are treated in line with our privacy policy.
We recruit, hire, train, promote, pay, and administer all personnel actions without regard to race, color, religion, sex (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), sex stereotyping (including assumptions about a person’s appearance or behavior, gender roles, gender expression, or gender identity), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law. We interpret these protected statuses broadly to include both the actual status and also any perceptions and assumptions made regarding these statuses.BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.