BlackRock · Philadelphia
Otherposted 2d ago
About this role
We recognize that veterans bring a unique and valued perspective to BlackRock thanks to their extraordinary backgrounds and experiences. The Veterans Transition Program is designed to support veterans in making the transition from military life to the civilian workforce. The Program offers participants the opportunity to work at the world’s largest asset manager for six months. On completion of the Program, successful participants will be offered permanent employment at BlackRock.
Over the course of the Program, participants will:
Join teams and have an immediate impact;
Immerse themselves in the work of their teams;
Gain an understanding of how BlackRock serves its clients;
Be supported through training and mentorship;
Get exposure to senior leaders;
Participate in social and networking opportunities.
Program Structure:
The program begins with an orientation where you’ll learn about BlackRock’s principles, mission, purpose, and culture. You’ll learn about the asset management industry and get an in-depth look at how BlackRock serves its clients. Following orientation, you’ll join your team and gain insights into the day-to-day life of an Associate as you develop subject-matter expertise through on-the-job learning and our industry-leading technology, Aladdin.
About BlackRock
BlackRock’s purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals.
About Client Experience
Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We are organized across 4 key pillars:
1. Client Experience Delivery, client-facing teams orchestrating all aspects of service delivery, and onboarding teams bringing new business onto our platform,
2.Wealth, differentiated capability for both Whole Portfolio and Wealth clients & products, respectively,
3.Client Experience Operations, core client operations teams driving reporting, billing, and onboarding due diligence across the globe, and
4.Client Experience Transformation, accelerating progress towards our CX mission via research and competitive insights, analytics, marketing, business and change management
Team Overview
The Client Experience Management (CEM) team sits within CX Delivery and in partnership with the Client Businesses, is responsible for, the oversight of the servicing of the firm's clients. This includes service delivery, developing service solutions, and the enhancement of the client experience.
Role Responsibility
You will work directly with Consultant Firms and our mutual clients to resolve operational client issues and raise more complex subject matters to internal partners. Initially supporting senior members of CEM in all aspects of client service, you will be encouraged to progress rapidly, and take on responsibility for independent Consulting Firm coverage. You would also collaborate with other internal teams to generate Requests for Proposal (RFP) responses by researching the operational data needed.
Client Service Officer Role:
Experience
Where will I be based?
This role will be based in our Wilmington, Delaware Office
Program Eligibility:
Minimum of 2 years of Active Uniformed service
<5 years of civilian work experience
Bachelor’s degree obtained pre- or post-military service
Open to all U.S. Veterans, regardless of rank or branch of service
Must be able to commence employment in late October/early November 2026
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
Guidance on AI use for candidates
At BlackRock, AI has long been part of how we work – enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we’ve provided guidance on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
To learn more about BlackRock, please visit Careers.BlackRock.com. We also encourage you to get to know us on LinkedIn, Instagram, YouTube, X, and TikTok.
BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the EEOC’s Know Your Rights poster and its supplement and the pay transparency statement.
BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email Disability.Assistance@blackrock.com. All requests are treated in line with our privacy policy.
BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.