Customer Support Service Engineering Manager

Overview

As a leading global aerospace company, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. As a top U.S. exporter, the company leverages the talents of a global supplier base to advance economic opportunity, sustainability and community impact. Boeing’s team is committed to innovating for the future, leading with sustainability, and cultivating a culture based on the company’s core values of safety, quality and integrity.

Technology for today and tomorrow

The Boeing India Engineering & Technology Center (BIETC) is a 5500+ engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.

People-driven culture

At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring together different perspectives and thoughts – enabling every voice to be heard and every perspective to be respected.  No matter where or how our teammates work, we are committed to positively shaping people’s careers and being thoughtful about employee wellbeing.

With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.

Position Overview:

Boeing India Engineering & Technology Center (BIETC) is based in Bangalore, India and is engaged in the development of advanced aerospace and aviation technologies and software products. 

Boeing India Engineering has an immediate opening for Customer Support Service Engineering Manager to lead teams working in areas of Avionics Systems troubleshooting, Mechanical Systems troubleshooting, Propulsion Systems troubleshooting and Aero-Structural Repairs.

Position Responsibilities:

• Manages employees performing activities within multiple (2 or more) Engineering disciplines
• Manage engineers resolving systemic fleet issues.
• Primary duties of the team include resolving customer service request, repair development and/or systems troubleshooting, project management, operational safety assessment, and demonstrating compliance to the regulatory requirements.
• Develops and executes projects and process plans, implements policies and procedures and sets operational goals.
• Acquires resources for projects and processes, provides technical management of suppliers and leads process improvements.
• Develops and maintains relationships and partnerships with customers, stakeholders & peers.
• Provides oversight and approval of technical approaches, products and processes.
• Manages, develops and motivates employees

Employer will not sponsor applicants for employment visa status.

Basic Qualification:

• Candidates must have at least one year of experience in a leadership role (team leader, temp manager, large scale cross functional project/program management, or formal manager experience) OR have completed the Boeing internal course “Exploring Leadership.”
• Candidate must be a self-starter with a positive attitude, high ethics, and a track record of working successfully under pressure in a time-constrained environment (AOG and Critical situations)
• Must be able to work collaboratively with cross-functional teams within Boeing and external partners.
• Develop and maintain relationships / partnerships with customers, stakeholders, peers, and partners to develop collaborative plans and execute on projects.
• Proactively seek information and direction to successfully complete the statement of work.
• Committed to finding a way to resolve problems and keep commitments.
• Must be flexible, with a high tolerance for organizational complexity and ability to work with team members across different cultures and time-zones.
• Develop and maintain relationships / partnerships with customers, stakeholders, peers, and partners to develop collaborative plans and execute on projects.
• Demonstrate strong written, verbal and interpersonal communication skills. Be fluent in written and spoken English, and have high degree of proficiency with MS Office tools to prepare comprehensive reports, presentations, proposals, and Statements of Work.

Preferred Qualifications (Desired Skills/Experience ) :

• Previous experience leading or managing teams in a customer support engineering organization is desired.
• Experience providing customer support services to airlines.
• Familiarity with FAA/EASA transport airplane structural/systems regulations.
• Bachelor's degree preferred but not required (preferably in Aeronautical / Aerospace, Mechanical or equivalent discipline) .

Typical Education & Experience:

• Bachelor’s and/or Master’s degree in engineering (preferably in Aeronautical / Aerospace, Mechanical or equivalent discipline) with 15+ years of experience in aviation domain.

Relocation:

This position offers relocation within INDIA.