BRINC Drones · Seattle
OtherEngineeringFullTimeposted 2mo ago
At BRINC, we are building the technology that will define the future of emergency response. As a vertically integrated U.S. drone technology company, BRINC designs and manufactures unmanned aircraft systems, autonomous drone stations, command-and-control software, and advanced autonomy for public safety. Today, BRINC deploys Drone as First Responder (DFR) networks that dispatch drones directly to 911 calls, providing real-time aerial intelligence before ground units arrive and helping first responders make faster, safer decisions. BRINC serves more than 1,000 public safety customers across all 50 states, is the sole drone supplier to Motorola Solutions, and has raised more than $280 million from leading strategic and technology investors, including Motorola Solutions, Index Ventures, Sam Altman, Dylan Field, and others. BRINC is recruiting exceptional engineers to build the next generation of autonomous emergency-response technology, including flight-critical firmware and advanced pilot-assistance capabilities.
We are seeking an IT Support Specialist to build the foundation of our IT Help Desk. You will be leading support for an engineering and manufacturing company, creating processes when none exist, and setting the standard for how IT operates as we scale. You will implement our endpoint management platform and build standard device images across a mixed environment of macOS, Windows, Linux workstations, and devices on the manufacturing floor. From onboarding new hires to managing the full device lifecycle, you'll own the infrastructure that keeps our team productive every day and collaborate closely with our Security Engineer and HR to make it seamless.
Deploy and manage identity, access, and device management for macOS, Windows, and Linux - consolidating device management, directory services, and patch management in a single platform
Build and maintain standard OS images for Windows, macOS, and Ubuntu Linux workstations
Enforce software update policies, patch management, and EDR deployment across all platforms
Implement application allowlisting/blocklisting and manage software licensing
Own and administer the Service Management Help Desk - build SLA schemes, request types, and routing rules for onboarding, offboarding, hardware, and access requests
Serve as Tier 1/2 support for all hardware, OS, and software issues across engineering, manufacturing, and corporate staff
Build a self-service knowledge base for common issues
Manage virtual helpdesk support for remote employees
Own end-to-end device provisioning - imaging, software install, account setup, and delivery from day one
Create and maintain onboarding and offboarding runbooks
Execute offboarding procedures - device wipe, account deprovisioning, and access revocation - within defined SLA
Own Google Workspace administration - user lifecycle, group management, and organizational units
Implement MFA enforcement and baseline security policies in coordination with the Security Engineer
Assist with DLP configuration and data classification
Build and maintain a comprehensive hardware asset inventory - serial numbers, assigned users, OS version, encryption status, warranty expiration, and location
Own the full device lifecycle: procurement → imaging → deployment → refresh → decommission → secure wipe
Track software license inventory - seat counts, renewal dates, and utilization; reclaim unused licenses
Establish and enforce patch cadences
3–5 years of IT support experience in a multi-OS environment
Hands-on experience with JumpCloud, Jamf, Intune, or Kandji - JumpCloud preferred
Administration-level proficiency in macOS, Windows 10/11, and Ubuntu/Debian Linux
Experience managing patch cycles and EDR deployment across a mixed device fleet
Google Workspace administration experience
Jira Service Management experience - able to own and configure an IT helpdesk project
Excellent written documentation habits
Experience supporting engineering and developer workflows (VS Code, Docker, dev toolchains on Linux)
Windows and Linux device imaging experience in a manufacturing or lab environment
Scripting ability in Bash, PowerShell, or Python for automation
Familiarity with SOC 2 evidence collection for endpoint controls
Try the hard stuff
Be innovative - Invent the future
Move fast
Listen to end-users
Strive for excellence
Don’t build a dystopia
Be frugal
Save lives through technology
If you’re interested in this role and in joining BRINC, we hope you’ll apply. We’d love to review your application and get to know more about you!
BRINC is proud to be an equal opportunity employer that is resolute in cultivating an environment that promotes safety, diversity, inclusion and equity. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering every employee so they can do their best work. If you have a disability or special need, please let our recruiting team know - we strive to provide appropriate accommodation and assistance.
Benefits and perks listed below may vary based on the nature of your employment with BRINC and/or the country within which you work
Comprehensive medical, dental and vision plans for our employees and their families
401K plan
Maternity and paternity leave
Flexible Time Off (Exempt) / Paid time off (Non-Exempt)
Flexible work environment
Orca pass (for those in Puget Sound)
Free snacks, drinks and espresso (Seattle office)