Capital One · Toronto
Other
About Capital One Canada
For 30 years, we’ve been on a mission to change banking for good. We challenge the traditional bank stereotype, fostering a culture where innovation thrives and bold ideas are celebrated.
We’re driven by what’s possible, leveraging the power of data and technology to empower innovative solutions, inspire one another to dream boldly, and take transformative ownership of decisions and outcomes that directly impact millions of Canadians. Every challenge is an opportunity to lead from the front, working together toward a shared vision that extends far beyond banking.
We balance high-performance with investment in your long-term success, ensuring you have the support you need to do your best work. Here, you’ll take full accountability for your path, upskilling through hands-on experience and mentorship, to turn your curiosity into a career built on your own terms.
Are you ready to redefine what’s next?
About the Team
You will be joining Creative Solutions, Capital One Canada’s team of designers, writers, editors, process managers and researchers. Our team works with partners to create experiences that are always on-brand and always leave an impression, bringing to life everything from marketing campaigns to our website. The work we do attracts new customers to Capital One Canada and inspires existing customers to grow with us!
About the Role
The role involves collaborating with members of the Creative Solutions team, vendors and peers across the business, including legal, brand, and intent and product owners, to facilitate the delivery of creative, design, localization and/or research projects.
Your responsibilities:
French Localization
Manage end-to-end workflows for localization requests (e.g., handling intakes, preparing files for translation, managing email creation steps, gathering approvals and coordinating hand-offs to Creative/Product Design teams)
Support auditing of vendor invoices, cross-entity bill-back efforts and executing required controls
Creative/Product Design
Coordinate project work, such as overseeing intake submissions, assigning performers, communicating sprint priorities, maintaining asset trackers and managing email creation steps
Facilitate project review and handoff, managing the proofing process, executing final project hand-offs, and coordinating Content and Design Validation (CDV) requests
Ops Support
Perform financial tracking and vendor management, facilitating Project Authorizations and Purchase Orders, maintaining budget spreadsheets, tracking invoices, and resolving billing issues with Finance and Supplier Management
Onboard new team members, setting up system access for new associates (e.g., Workfront, Slack, shared inboxes)
Address or redirect questions from partner teams to the appropriate stakeholder(s) to resolve them
Track project completion, asset delivery and other measures of team/process performance
Assist with special projects and initiatives across functional areas as needed
Basic Qualifications:
At least 2 years’ experience in project management
Experience working in a cross-functional environment and managing stakeholder expectations
Preferred Qualifications:
Experience working in financial services, process management and/or continuous improvement
PMP certification or equivalent training
Experience with email marketing tools like Taxi for Emails, Chamaileon, Knak, Salesforce Marketing Cloud (SFMC) and Hubspot
Experience with HTML, CSS and Litmus
Experience with Adobe Acrobat, Adobe Workfront, Figma, Google Workspace, TradosWorking knowledge in French
Excellent time management and prioritization skills
High attention to detail
Ability to solve problems using structured processes
Ability to apply judgment needed for escalations
Ability to work well both with others and independently
Experience working and collaborating in teams
Working at Capital One
You’ll be empowered to take end-to-end ownership of your work and your career, backed by a high-performance, hybrid culture and holistic suite of benefits designed to support your whole self.
Take ownership of your own potential: Whether you’re looking to upskill, pivot into new business areas, or master your craft, you’ll have access to tools and mentorship to reach your potential and define your career trajectory.
Find your rhythm: We believe trust fosters the flexibility and autonomy required to balance personal needs with a focus on high performance. We support a hybrid model – with 3 days in the office per week – that gives room for both collaboration and personal commitments.
You’ll find that Capital One is committed to helping you thrive and evolve every step of the way.
This posting is for an existing vacancy.
The expected annual salary range for this position is $76,500 - $87,400.
We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).