Capital One · Richmond
OtherRemoteposted 3d ago
Are you passionate about developing the potential within people through facilitating exceptional learning experiences? Are you excited about creating a learning culture where you help to guide learners to the next level? Are you energetic, curious, organized, and a team player? If you said yes, look no further; this is the role for you!
We are seeking an individual who will be responsible for delivering the full suite of Retail and Line of Business Learning through a variety of delivery methods. These methods include virtual and in-person learning, engaging Associates in discussion through the use of appropriate questions, ensuring tone, inflection and practicality by incorporating synchronous and asynchronous learning activities. The role is focused on the preparation, facilitation, and managing all training logistics. Additional responsibilities for this role include:
Leading a dynamic learning environment and supporting learner needs by facilitating Branch, Cafe, and Business Banking Back Office policy and procedures.
Assessing Associates’ readiness, understanding of information, and that foundational skills are demonstrated by our Associates.
Promoting adult learning principles and techniques to further support associates’ ability to model technical and soft-skill behaviors when transitioning to their role.
Providing other learning experiences as determined necessary to support the client and associate.
Observing training course trends, learner surveys, and identifying opportunities to enhance the learning experience.
The ideal candidate is a compelling facilitator, has excellent organizational skills, strong attention to detail, exceptional time management, effective questioning, and is able to influence others through impactful storytelling, and has the ability to work autonomously and manage multiple tasks effectively while working in a fast-paced environment.
Responsibilities:
Deliver high-quality, memorable learning experiences across Branch, Cafe, and Business Banking Lines of Business to support Associate performance skills and business objectives.
Demonstrate and understand adult learning theory and apply the principles in the classroom.
Communicate to participants the overall context of the training and how it fits into the larger goals of the company/department/initiatives.
Able to actively demonstrate operational, service, and compliance activities/conversations to provide real life examples to learner(s) leveraging knowledge of policies and procedures.
Able to understand group dynamics to engage all learners through strong communication skills.
Create a feeling of inclusion establishing a comfortable learning environment while delivering to learners.
Ability to make decisions by identifying issues, escalating concerns to leadership, and bringing forward initial observations for improvement.
Ability to support projects and follow-through to completion with minimal need for direct supervision.
Effectively communicate overall impressions of the training program in a clear and succinct manner.
Evaluate success of the class based on client needs, learning objectives and overall program objectives. Integrate learning from other sessions/programs as appropriate leveraging learner surveys.
Manage learning logistics such as rosters, class times, participant communications, learner surveys, and Learning Management System maintenance.
Provide feedback to content developers regarding the effectiveness of training materials, the sequence of content, and the overall effectiveness of the program
Actively share Learning team best practices, leveraging efficiencies among team products and processes and participating in team events.
Able to work effectively with clients and subject matter experts within established structures and guidelines.
We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the below requirements to apply for this role.
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 1 year of experience working in retail banking or a corporate training role
Preferred Qualifications
2+ years of experience in training facilitation
1+ years of experience in project management
Advanced Google Suite skills
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Work from Home Technology Requirements
Secure home office environment that is free from background noise and distractions
Reliable private internet connection that is not supplied via cellular data or hotspot is required
A private network that is password protected where you have ownership or line of site sight to every device on the network
Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider
To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.
Work from Home Location Requirements
This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Remote (Regardless of Location): $66,700 - $76,100 for Learning Associate
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).