Capital One · Toronto
Other
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About Capital One Canada.
For 30 years, we’ve been on a mission to change banking for good. We challenge the traditional bank stereotype, fostering a culture where innovation thrives and bold ideas are celebrated.
You’ll be empowered to grow your career in a supportive environment where you can own and shape your journey on your own terms. You’ll redefine what’s possible by contributing to work that impacts millions of Canadians, taking ownership of your decisions and outcomes, supported by mentors who will push you to think bigger and challenge the status quo.
Are you ready to redefine what’s next?
About the Team
Our Process Managers are deployed across all areas of the business - Fraud, Customer Acquisitions, Payments and more - and have a huge impact on ensuring we are consistently keeping our customer promises and solving complex problems to help make us more efficient. You’re guaranteed to be part of a smart, talented team of people responsible for creating and enhancing processes that aim to deliver excellence to your customers in every interaction.
About the role
As a new Process Manager, you’ll join the Process Manager Development Program (PMDP), which takes place over your first year with us and involves hands-on training, implementing Lean/Green Belt methodologies across two projects and presenting your work to senior leaders. You’ll also get to join fun social networking events and connect with other Process Managers across the business.
We're driven by what our customers want, and how to make their lives simpler. We’re always looking for creative ways to offer digital solutions that make sense for our customers. With your help, we’ll build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering.
Be ready to join a community who see the customer first, and want to use their skills to make a difference.
Your Responsibilities:
Manage improvement of business processes by defining and implementing process improvement agendas, driving efficiencies, and using data to create better experiences for our customers
Leverage your process knowledge and stakeholder collaboration to measurably improve outcomes by helping to launch exciting projects such as; new product, digital features, automation and digital transformation
Collaborate with various departments (such as our agile software studio and our data scientist team) to develop and execute effective and efficient processes
Apply leadership skills such as communication and change management to help drive key priorities like product launches, technology changes, and continuous improvement initiatives
Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma
Maintain knowledge of regulatory requirements and operational procedures, and ensure documentation is relevant and updated
Develop and perform quality assurance routines, controls, and monitoring to measure and analyze process performance on existing processes
Basic Qualifications:
Students who have or will be graduating in 2027 from an undergraduate degree or graduates of Masters’ programs from an accredited University
Preferred Qualifications:
Completed a Bachelor’s degree in Engineering, Commerce, Business Administration or a related field
Excellent strategic thinking, structured problem-solving skills and superior analytical skills
Familiarity with Lean/Six Sigma/Process Improvement tools & methodology
Experience in basic coding and/or data visualization (e.g. SQL, Tableau). If you know how to write code and pull data, that’s awesome. If not, don’t worry as long as you have an interest in it and aptitude for learning it
Experience working and collaborating in teams
Fluency in both English and French languages a strong asset
Working at Capital One
Here you’ll uncover personal strengths, explore new interests and make an impact that matters. The work you’ll find here will keep you inspired and guide you in your career journey.
Take ownership of your own potential: As you begin your career, you’ll define your own path by gaining exposure across the business, learning new skills, and having access to tools and mentorship to understand your potential.
Find your rhythm: We believe trust fosters the flexibility and autonomy required to balance personal needs with a focus on high performance. We support a hybrid model – with 3 days in the office per week – that gives room for both collaboration and personal commitments.
Benefits built for your life: We take a holistic approach to well-being, providing support for you and those who are most important to you. This includes: full coverage for spouses, domestic partners and dependents, a one-time Work From Home allowance to build your comfortable workspace, up to $3,000 in mental health coverage and up to $5,000 in annual tuition subsidies.
You’ll find that Capital One is committed to helping you thrive and evolve every step of the way.
This posting is for an existing vacancy.
The expected annual salary for this role is $80,000. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es). Incentives could be discretionary or non discretionary depending on the plan
We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).