Capital One · Toronto
Product & Programposted 2d ago
About Capital One Canada
For 30 years, we’ve been on a mission to change banking for good. We challenge the traditional bank stereotype, fostering a culture where innovation thrives and bold ideas are celebrated.
We’re driven by what’s possible, leveraging the power of data and technology to empower innovative solutions, inspire one another to dream boldly, and take transformative ownership of decisions and outcomes that directly impact millions of Canadians. Every challenge is an opportunity to lead from the front, working together toward a shared vision that extends far beyond banking.
We balance high-performance with investment in your long-term success, ensuring you have the support you need to do your best work. Here, you’ll take full accountability for your path, upskilling through hands-on experience and mentorship, to turn your curiosity into a career built on your own terms.
Are you ready to redefine what’s next?
About the Role
As a Chief of Staff in Canada Card at Capital One, you’re a problem solver with range, leaning into new areas with ease and adept at quickly identifying the root cause of a problem to inform and deliver solutions. You’re a self-starter who creates leverage for senior leaders by delivering high-quality results with minimal supervision, proactively reprioritizing as new demands arise to provide the highest impact strategic and tactical support for our organization. You’re effective at engaging with partners across all levels and functions, building trusted relationships that enable you to deliver accelerated results in a highly matrixed ecosystem. You possess an internal drive to seek constant improvement, regularly iterating on and optimizing processes and resources to do things better. You apply sound judgment in a wide variety of circumstances, anticipating and mitigating potential risks and removing barriers to progress. You’re a highly influential communicator across formats, adapting style, tone, cadence, and delivery to meet evolving business needs, incorporate new data, and manage stakeholders proactively and consistently. You are comfortable in new environments, applying your curiosity to connect the dots and quickly understand context and dynamics so you can know when and how to effectively challenge the status quo.
Your Responsibilities:
The Senior Manager, Chief of Staff - Canada Card is a critical position responsible for developing, managing, and evolving operational excellence within the Customer Channels & Risk.
Reporting to the Head of Customer Channels & Risk, this role owns the Canada routines and narratives central to Canada Card’s strategy. With heavy collaboration across Fulfillment, Risk and Channels leaders, this role will drive efficiency in how we share our strategy and our progress toward it.
Partner closely with the HHead of Customer Channels & Risk and the senior leadership team to drive excellence across the organization by solving challenges, optimizing workflows, and implementing tools to improve transparency, consistency, and scalability
Play an outsized role in supporting growth; partnering closely to support specific Senior Leadership Team members and associated strategic executive communication
Build relationships and collaborate with cross-functional stakeholders to understand processes and drive results, ensuring proactive, timely, consistent and effective communication between departments
Support strategic planning across Canada, inclusive of reporting and facilitating improvements in strategy development
Own timely execution of horizontal routines and reporting deliverables related to strategic and operational priorities
Proactively identify and elevate risks and impacts and make key linkages within our teams and the broader organization
Represent destination culture while driving meaningful change
Partner closely with delivery and communications, as well as other key partners, to elevate Canadian storytelling and drive our growth
Basic qualifications:
8+ years of work experience in business ownership, communications, change management, delivery, or chief-of-staff functions
3+ years of experience managing executive-level stakeholders across different business functions
2+ years of experience involving organizational design, staffing, budgets, talent, and/or culture strategy
2+ years of experience working with cross-functional teams in Tech, Product, Design, and/or Data
Preferred qualifications
10+ years of work experience in strategy, organizational operations, change management, project / process / program management, or chief-of-staff functions
5+ years of experience managing executive-level stakeholders across different business functions
4+ years of experience involving organizational design, staffing, budgets, talent, and/or culture strategy
Experience owning end-to-end communications strategic planning and execution, including department communications, leadership team meetings, presentations, and reports
Working at Capital One
You’ll be empowered to take end-to-end ownership of your work and your career, backed by a high-performance, hybrid culture and holistic suite of benefits designed to support your whole self.
Take ownership of your own potential: Whether you’re looking to upskill, pivot into new business areas, or master your craft, you’ll have access to tools and mentorship to reach your potential and define your career trajectory.
Find your rhythm: We believe trust fosters the flexibility and autonomy required to balance personal needs with a focus on high performance. We support a hybrid model – with 3 days in the office per week – that gives room for both collaboration and personal commitments.
Benefits built for your life: We take a holistic approach to well-being, providing support for you and those who are most important to you. This includes: full coverage for spouses, domestic partners and dependents, a one-time Work From Home allowance to build your comfortable workspace, up to $3,000 in mental health coverage and up to $5,000 in annual tuition subsidies.
You’ll find that Capital One is committed to helping you thrive and evolve every step of the way.
This posting is for an existing vacancy.
The expected annual salary range for this position is $151,800 to $173,300. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es). Incentives could be discretionary or non-discretionary depending on the plan.
We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).