CGS is seeking an experienced Instructional Delivery Scheduler to join our instructional delivery services team. The Instructional Delivery Scheduler you will play a crucial role in organizing, scheduling, and coordinating the logistical aspects of a plasma center technical training program. This role involves liaising with instructors, learners, members of the CGS instructional delivery administration team, and the client’s process excellence and technical training operations stakeholders to ensure the successful execution of the plasma center technical training program.
Responsibilities
- Coordinate the scheduling and logistics of virtual instructor-led training sessions.
- Communicate effectively with instructors, learners, and relevant stakeholders to ensure all parties are informed about training schedules, requirements, and changes such as revised training plans.
- Assist in the creation and distribution of training materials, handouts, and resources as needed.
- Maintain accurate training records, attendance sheets, and evaluations, ensuring compliance with established procedures.
- Provide virtual support during training sessions, troubleshooting logistical issues, and ensuring a smooth delivery of the program.
- Collaborate with the instructional delivery services team to gather feedback and evaluate training sessions for continuous improvement.
- Support the development and implementation of processes to streamline training delivery operations.
Qualifications
- A bachelor’s degree in Business Administration, Communications, or a related field. Relevant experience may substitute for formal education.
- 5+ years of experience in coordinating training programs, events, or similar activities.
- Strong organizational and multitasking skills with a keen attention to detail.
- High proficiency in the use of:
- Software for centralized planning and scheduling of class rosters, instructors, learners, and learning.
- Microsoft Excel to collect and analyze structured data used by various information management systems.
- Moderate proficiency in the use of MS Word, MS PowerPoint, MS OneNote, and MS SharePoint.
- Excellent communication and interpersonal skills to effectively interact with various stakeholders.
- The ability to thrive in a fast-paced environment and adapt to changing priorities.
- Experience with learning management systems (LMS) is advantageous.
- Excellent project management skills with the ability to manage multiple projects simultaneously.
- Certification in project management or event coordination is a plus.
Benefits
- A competitive salary and benefits package.
- Remote work from home.
- The opportunity for career growth and development.
- A collaborative and inclusive work environment.