Meet the Team
The Customer Experience (CX) team is a group of extraordinary technical professionals dedicated to delivering a best-in-class customer experience. We tackle the toughest business challenges with network-centric solutions that accelerate customer success and loyalty. As the face of Cisco, our CX teams are the primary drivers of digital transformation. We accelerate customer and partner success through ground breaking design, implementation, and optimization across a broad range of Cisco technologies. Our team collaborates closely with Cisco account teams, partners, and multi-functional groups to drive meaningful technology transitions and deliver real business outcomes. We are a high-performing, globally connected team with a strong culture of continuous learning, mentorship, and knowledge sharing. Our success is reflected in our outstanding financial results, industry recognition, and high employee satisfaction.
Your Impact
As a Consulting Engineering Technical Leader, you will serve as a trusted technical advisor to customers, owning and leading the strategy, design, and implementation of sophisticated Data Centre and networking solutions that directly accelerate business outcomes. You will:
- Provide technical leadership for complex cross-functional projects with cutting-edge Cisco Data Centre technologies for large and complex customer network environments.
- Drive the adoption innovative technology to solve real-world business problems and deliver scalable, robust services.
- Apply and share advanced AI tools to optimise team workflows and eliminate low-value work, shaping best practices for validation and refinement.
- Ensure solutions deliver measurable value and drive improvements in longer-term customer adoption and satisfaction.
- Act as an escalation point for complex problem resolution, demonstrating deep technical expertise to resolve sophisticated issues across a broad range of data centre technologies.
- Lead the development of digital intellectual capital, repeatable delivery frameworks, and knowledge-sharing practices that elevate the entire consulting team.
- Maintain relationships with Engineering Business Units and Service Development teams to influence future product roadmaps and service offerings.
Minimum Qualifications
- Bachelor's degree in Computer Science, or equivalent, with 8–12 years of relevant experience in customer-facing technical consulting, pre-sales, and/or service delivery roles.
- Deep knowledge of L2/L3 networking protocols and technologies (vPC, STP, HSRP, OSPF, EIGRP, BGP) with strong hands-on Nexus 2K/5K/7K/9K platform experience.
- Proven experience in design and deployment of Data Centre solutions including traditional DC standalone Nexus design, Cisco VXLAN Fabric and Cisco ACI Fabric solutions using ACI MultiPod /Multisite/Remote Leaf Fabric architectures.
- Experience integrating network services appliances (such as firewalls, IPS, load balancers, WAN optimizers) within Data Centre solution designs.
- Expert level (e.g. CCIE, Cisco DevNet) or equivalent vendor certification (e.g. VCP) expected.
Preferred Qualifications
- Excellent communication and strategic planning skills, while being self-motivated with a focus on execution.
- Advanced skills in software programmability, automation (Python, Ansible, Terraform and so on), orchestration, and/or virtualization technologies.
- In depth experience with compute, virtualization, and container environments including Cisco UCS, HyperFlex, VMware, Microsoft, and Kubernetes.
- Broad experience with multi-cloud environments across AWS, Azure, and Google Cloud from a network integration perspective.
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.