Meet the Team
We are Cisco's Failure Analysis & Prevention team, which plays a critical role in ensuring high Customer/Product quality. The Technology and Quality organization is responsible for delivering customer focused quality, reliability solutions and infrastructure for Cisco products. It is committed to driving a competitive advantage for Cisco by ensuring innovation and excellence in manufacturing technology, test, and component engineering, NPI, and closed-loop quality management.
Your Impact
You are a problem solver and looking for continuous product improvement. You love to learn, grow, and work in a constantly evolving environment. You are a self-starter who thrives with learning information quickly and uses resources to research and resolve issues.
- Failure Analysis Technical Lead will drive the improvements in the accuracy of the fault duplication and isolation.
- Provide directions and techniques on customer issues.
- Engage Design engineering and communicate findings and resolutions for HW and SW field issues.
- Coordinate the Failure Analysis cases review meeting with Cisco teams and suppliers.
- Defect detection including containment analysis.
- Work closely with a multi-functional team of Product Leads, Technical Leads and Customer Support to accelerate replicate customer reported issue.
- Articulate key technical issues to stakeholders, sense issues early, identify impact and partner to drive resolution.
- Ensure EMS partners deliver timely and accurate results in duplicating, isolating root cause of customer issues.
- Drive innovation, new technology/processes.
- Organize, plan, track and close-out design, components, manufacturing issues associated with the products.
- Evolving the Product debug document over the Product Life Cycle.
- Responsible for communication on key issues along with quality group to design engineering, accounts and Escalations teams.
- Proactive Engagement with customer facing teams on reducing RMA, rightsizing FA, and getting more debug and troubleshooting information from Field.
- Collaborate with PQE/CEs and drive Corrective/ Preventive action. Design Issue, MFG Issue, Process, supplier issue.
- Participate in initiatives to enhance existing test strategies, methodologies and test/diagnostic coverage for field returns to aim for improvements in the accuracy of the fault duplication and isolation.
Minimum Qualifications
- Bachelors in electrical or computer engineering with 8+ years of related experience.
- Experience with High-Speed Network Interfaces along with previous hands-on board design expertise and familiarity with board design tools such as Cadence Allegro or similar tools.
- Hardware design, schematics generation, and design validation for service provide routing products.
- Experience with sophisticated high speed board design and board bring-up.
- Knowledge of Cisco products.
- Preferred Qualifications
- Masters degree in electrical or computer engineering.
- Experience with high-speed SERDES (>=25G) system design, signal integrity issues, and power distribution techniques
- Ability to collaborate with eCAD, FPGA, Power, Mechanical, Signal integrity, and Manufacturing teams.
- Familiarity with leading-edge CPUs such as Intel or AMD , analog and networking components such as PCIe switches, PHY, retimers, voltage regulators.
- Experience in unit test methodologies and agile working environment along with sophisticated CPU design and bring-up is a plus.
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.