Cisco · San Francisco
Customer Supportposted 4d ago
Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.
Applications will be accepted until further notice.
Candidates must demonstrate proficiency in both written and verbal English to effectively perform the duties of the role.
This position requires the candidate to be located within a commutable distance of the [Global Support, Enterprise Park /Krakow] office and to work onsite 2-3 days per week.
Availability to work weekends on a rotational schedule is a requirement for this role.
Meet the Team
As an integral part of Cisco's Customer Experience organization, Cisco Meraki Support is made up of three collaborative teams: Enterprise Support, Learning & Development, and Project & Program Management. Alongside our powerful AI tools, we deliver 24/7 global customer support, striving to simplify technological processes for both our customers and peers. Our cross-functional organization is united by the shared mission of solving customer issues through seamless collaboration and delivering exceptional customer experiences.
We take pride in being an empathetic, solutions-driven team. Whether supporting customers or partnering across our organization, we aim to build strong relationships and create meaningful impact through thoughtful, people-focused customer service.
Your Impact
As a creative problem solver, you care deeply about what matters to our customers, partners, and colleagues. Leveraging AI-powered tools to enhance troubleshooting and efficiency, you use your advanced communication skills to build meaningful customer relationships while responding quickly and efficiently to customers’ inquiries. You embrace changes that arise from data insights and proactively use feedback from leaders and peers to continuously enhance your technical skills and grow with our team.
• Own each customer case from initial creation to resolution, ensuring a seamless support experience and timely resolution of issues.
• Effectively collaborate with partners and customers regarding technical issues and customer service inquiries, either over the phone or in writing.
• Diagnose and resolve a wide range of network-related issues.
• Investigate and resolve diverse network issues using AI-powered tools to enhance troubleshooting and automate workflows.
• Work closely with Escalations, Engineering, Sales, Product, and other Cisco teams to resolve critical issues efficiently.
• Keep up with the latest features and technology advancements by completing
instructor-led and self-paced training modules, ensuring up-to-date expertise in
product offerings.
• Expand technical skillset by completing AI-focused training, leveraging new tools for more efficient problem-solving.
• Proactively available resources and follow leadership guidance to develop
professionally within your role whilst aligning with business objectives.
• Available to work weekends as part of a rotational schedule.
Minimum Qualifications
Preferred Qualifications
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.