Renewals Specialist

Meet the Team

Cisco is looking for a Collaboration Renewals Specialist to join our Collaboration Renewals Sales team. The team forms part of the Software Recurring Revenue Sales organization and a talent engine for Cisco Sales with diverse and motivated teams that consistently delivering profitable growth.

We serve our customer life-cycle through a series of selling motions to drive higher value and an efficient experience from Cisco solutions to drive relevant business outcomes. We are a global, dynamic team that brings excitement to the sales environment every day. We connect Cisco customers with solutions that can transform their businesses and change the world for the better. You will discover a creative, flexible and award-winning working environment using the latest Cisco technology to enable and empower you to perform to the very best of your abilities. Our teams adapt quickly to respond to market changes and are all highly encouraged to give back to our local communities.

Your Impact

A Renewals Specialist for the Collaboration portfolio is an exciting role, where the ability to collaborate is at its core and no two days are the same. As the specialist for your region, you will be responsible for driving growth in renewals sales and crafting a successful customer renewal experience. This will be achieved by sharing customer value propositions for Collaboration offers, addressing objections, adoption barriers, competitive risks, and highlighting compelling migration and expansion options. The role requires close collaboration directly with customers, partners and internal team members across sales, engineering, and marketing. The key requirements of this job include:

• Build, develop, and execute a sales pipeline based on upcoming renewals for near-term in quarter growth while running the future-term pipeline to work early and ahead of time on key future renewals.
• A strong sales competence and confidence when communicating the business benefits our Collaboration Software provides customers.
• Educate and excite our Partners and partner teams on the Collaboration Renewals story, drive engagement and understanding of the market and build business development opportunities.
• Strong data analysis skills, supporting quote creation and closing renewals opportunities for accounts.
• Lead and build sales opportunities - working closely with Cisco Partners, Collaboration Account Executives, and technical teams to build a renewals strategy for key accounts.
• Use Salesforce.com (https://salesforce.com/) and Gong.io (https://gong.io/) to track current/potential customer interactions and drive progression of opportunities through the sales cycle

Minimum Qualifications

• Fluency in Arabic and English, including written and verbal communication for customer, partner, and internal business interactions.
• Bachelor’s degree or 3+ years of experience in sales, renewals, sales support, customer success, or account management.
• Experience working directly with customers and/or channel partners in a sales or renewal-related role.
• Experience using a CRM or sales tracking tool, such as Salesforce.com, to manage customer accounts, pipeline, or sales opportunities.

Preferred Qualifications

• Previous experience working with Salesforce and Gong
• Experience with Cisco Install Base, Cisco software offers, or recurring revenue renewal cycles.
• A self starter/ high energy/ positive demeanor/ customer focused
• Strong negotiation and communication skills
• Ability to analyze data and financial reports to propose, identify and upsell renewals
• Familiarity with recurring revenue renewal cycles
• Strong analytical skills to assess customer needs and propose effective solutions
• Exceptional organizational skills with the ability to manage multiple accounts and deadlines
• Detail-oriented with strong follow-up practices
• Ability to work in a fast paced, dynamic environment.

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.