Cisco · San Francisco
Manufacturing & Operationsposted 10d ago
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
The AI Center of Excellence for Sales is Cisco's engine for putting AI in the hands of every seller. Our mission is direct and ambitious: give sellers more time with customers by taking the non-selling work off their plate and make that time infinitely more productive. We turn Cisco's best go-to-market plays into seller-facing AI agents that tell a seller — in the flow of the deal — exactly what to do next to win. We do it in close partnership with two teams: the Global Specialist Organization, who owns go-to-market, and the GTM IT engineering team, who we design and build alongside and who runs our AI in production at scale. We are small, senior, and close to the field, and we move fast.
You'll join that pod — a small, senior team led by the Director, GTM AI Architecture — that prototypes fast, proves value with real sellers, and builds shoulder to shoulder with GTM IT engineering to get that work into production. This is a genuinely joint build: you will spend as much time in GTM IT's design reviews as in our own.
• Co-Own the campaign/play evaluation layer. Build and maintain the golden-case evaluation sets that define what good next-best-action advice looks like in partnership with GTM-IT, conditioned by segment and geography.
• Be the steward of go-to-market intent. Translate the go-to-market partner's definitions of which plays we run and what winning means into concrete, testable evaluation cases.
• Run the learning loop. Curate real outcomes — did the seller act, did it work — back into the evaluation sets, so each version of an agent is measurably better than the last.
• Set and hold the bar. Define what “good enough to ship” means, and agree on that bar with GTM IT engineering so one standard governs what ships, not two.
• Guard the seam. Be the pod's closest link to the GTM Organization, the GTM Campaign Strategy & Outcomes owner, and GTM IT engineering — ensuring go-to-market intent survives the move into production intact.
• 12+ years of software or ML engineering experience, including senior or lead responsibility for quality, evaluation, or ML systems.
• Previous experience designing evaluation for AI/ML or LLM systems — golden sets, offline and online evaluation, and regression testing of model behavior.
• Previous experience translating domain judgment into concrete, testable specifications.
•Experience sitting between non-technical go-to-market stakeholders and engineers.
• Experience in the sales domain — a former seller, or someone who can verifiably demonstrate working side by side with sellers
• Bachelor's degree in Computer Science or a related field
• Experience owning evaluation or quality for a production LLM product.
• Previous sales or go-to-market domain knowledge.
• Familiarity with LangGraph and Python.
• Experience mentoring engineers and setting technical standards.
• Experience shipping jointly with a partner engineering organization — shared standards, co-owned code, no over-the-wall handoffs.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
The applicable full salary ranges for this position, by specific state, are listed below:
New York City Metro Area:
$256,900.00 - $383,500.00Non-Metro New York state & Washington state:
$234,400.00 - $341,100.00* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.