Clera · Amsterdam
OtherEngineeringFullTimeposted 3d ago
This is the customer- and stakeholder-facing side of a Forward Deployed Engineering function at a fast-growing fintech company building compliance and identity infrastructure for businesses. You will own the end-to-end deployment experience for enterprise clients, bridging customers, product, and engineering to ensure successful implementations and feed real-world insights back into how the product evolves.
Partner with enterprise customers to design and execute implementations tailored to their specific needs.
Manage stakeholder relationships across complex enterprise environments with competing priorities.
Lead detailed project planning and execution during deployments, keeping all teams aligned and on track.
Analyze customer requirements early, break them into actionable priorities, and communicate trade-offs clearly.
Collaborate with product, engineering, and growth teams to identify friction points and improve implementation processes.
Build documentation, tooling, and playbooks that make future deployments smoother and more scalable.
4 to 5 or more years of relevant professional experience, including at least 3 years in customer-facing deployment, implementation, or solutions engineering for enterprise software.
Strong domain expertise in KYB, KYC, AML, regulated onboarding, or a closely related compliance domain; this is the primary signal for the role.
Operating experience in fintech, banking, or a startup environment; a purely management-consulting background without hands-on operating experience is a low fit.
Proven ability to manage complex enterprise implementations from kickoff through go-live, including scope management and stakeholder coordination.
Proficiency with project management methodologies such as Agile, Waterfall, or Scrum, and tools such as Jira, Asana, or Monday.com.
Experience translating between technical and non-technical stakeholders and breaking down technical requirements into prioritized actions.
Track record of cross-functional collaboration with product, engineering, and customer-facing teams to resolve implementation blockers.
Experience documenting processes, building implementation guides, or creating internal tooling to improve onboarding workflows.
Comfort with ambiguity, fast-moving environments, and an evolving product roadmap.
Familiarity with SaaS or fintech products, identity platforms, or payment and financial infrastructure is a plus.
Experience with API integrations, data migration, or technical onboarding processes is a plus.
Base salary range is approximately EUR 93,000 to EUR 146,000, determined by level. The company publishes its leveling framework and does not run individual salary negotiations; everyone at the same level receives the same pay. Visa sponsorship is not available.
On-site in Amsterdam, Netherlands. Candidates must be based in the Netherlands or willing to relocate.