Clera · Boston
Sales & BusinessEngineeringRemoteFullTimeposted 2d ago
This is the single technical thread from first discovery call through to a customer live in production. Sitting within the Commercial Organization and working closely with Sales, Customer Success, Product, and Engineering, this role owns the full arc: shaping the solution before the contract is signed, then carrying that design through delivery to go-live. That continuity is what keeps commitments real.
Run technical and process discovery with customer stakeholders across supply chain, quality, logistics, and IT, uncovering workflows, data sources, systems, and constraints.
Deliver tailored product demonstrations mapped to the customer's own lanes, products, and release processes rather than a generic script, and handle technical objections on the spot.
Own the initial solution design and solution map, defining which modules apply, what data is required, which integrations are in play, and what is phased or out of scope.
Translate solution designs into scoped, sequenced statements of work and implementation plans, sizing effort honestly and surfacing long-lead items before they become commitments.
Partner with Sales on proposals and order forms, ensuring everything committed commercially is technically deliverable.
Lead solution workshops and guide configuration of lane qualification, command center, and automated product release modules through to customer go-live.
Coordinate with Product, Data, and Engineering to sequence deliverables, manage technical handoffs, and feed real customer patterns back into the roadmap.
Build reusable assets including reference solution designs, discovery question banks, scoping templates, and integration patterns to accelerate future deals.
5+ years as a Solutions Engineer, Solutions Architect, or Technical Account Manager delivering enterprise software implementations.
Proven ability to run technical discovery with cross-functional stakeholders and translate requirements into end-to-end solution designs.
Experience owning solution designs from pre-sales through implementation and go-live.
Skilled at scoping and sequencing implementation plans, estimating effort, and identifying dependencies.
Hands-on experience configuring or implementing enterprise software modules such as product release management, qualification systems, or command and control platforms.
Domain background in supply chain, cold chain, logistics, or quality management systems and workflows.
Familiarity with regulated industries such as pharma, food, or healthcare, including compliance and traceability requirements.
Proficiency with design and documentation tools (Figma, FigJam, or equivalent) and project tracking systems (Jira, Linear, or equivalent).
Familiarity with data integration patterns, API-driven architectures, or system interoperability challenges is a plus.
Experience building reusable discovery frameworks or implementation playbooks is a plus.
Base salary: $140,000 to $180,000 USD annually.
On-site in Boston, Massachusetts, USA.