Confido · New York City
Customer SupportCustomer SuccessFullTimeposted 2mo ago
Confido is the AI infrastructure powering modern CPG — the platform that 200+ brands like OLIPOP, Simple Mills, Dr. Squatch, and Tropicana use to run everything from deductions to production planning. Finance, accounting, sales, and operations, unified in one system for the first time.
We're growing 5x year over year with a small team in New York City; the people who join now will shape the product, the culture, and the company itself.
If you want your work on shelves everywhere — and outsized ownership while you build — we'd love to meet you.
We're hiring an Implementation Manager to help own the end-to-end onboarding experience for new Confido customers. This is a high-impact individual contributor role — you'll be the person who takes a signed contract and turns it into a live, thriving deployment.
You'll work closely with customers, our product team, and our CS and sales teams to run scalable implementation processes across a growing roster of CPG brands. The ideal candidate has managed complex enterprise rollouts — whether in consulting, B2B SaaS, at a CPG brand, or a similar environment — and thrives on the structured problem-solving that great implementations demand. You will report directly to the Head of Implementation.
Onboarding & Deployment
Own the full implementation lifecycle — from kickoff through go-live — for new enterprise customers
Manage detailed project plans, timelines, and workstreams across multiple concurrent deployments
Configure and customize the Confido platform to match each customer's workflows, data structures, and operational requirements
Drive customer-side stakeholder alignment, ensuring the right people are engaged at the right moments
Customer Enablement
Deliver training programs, documentation, and onboarding materials that get users up to speed fast
Run live onboarding sessions and workshops tailored to different user personas — from day-to-day operators to executives
Track and optimize time-to-value across your book of implementations, identifying what drives faster, stickier adoption
Process & Infrastructure
Apply and refine the implementation playbook — templates, checklists, escalation paths, and success criteria
Maintain implementation KPIs and reporting to give the business visibility into onboarding health and velocity
Identify patterns across deployments and feed them back into product to improve configurability and reduce implementation complexity over time
Cross-Functional Collaboration
Partner with Sales on pre-sales scoping calls to set realistic timelines and surface implementation requirements early
Hand off customers to CS with full context — ensuring a smooth transition and strong starting point for long-term success
Serve as a key feedback loop into Product, translating implementation friction into actionable roadmap input
3+ years of experience managing enterprise software implementations, system deployments, or complex client onboarding — backgrounds in B2B SaaS, management consulting, CPG, systems integration, or similar are all welcome
Proven ability to manage multiple simultaneous projects with competing priorities, stakeholders, and timelines
Strong project management skills — you're comfortable owning a plan, running a status call, and escalating when something's off track
Technical curiosity and comfort: you don't need to be an engineer, but you should be able to dig into data, configure software, and troubleshoot without hand-holding
Experience working with CPG, retail, or supply chain customers is a plus — but not a requirement
Builder mindset: you're energized by operating within process while still spotting opportunities to improve it
Excited to be in our NYC headquarters 5 days a week
Equity — own a meaningful piece of the company you’re helping build
Fully paid health coverage through Aetna — we cover 100% of employee premiums
Top-tier dental and vision coverage through Guardian
Carrot Fertility Pro — comprehensive fertility and family-forming support
12 weeks of paid parental leave
Unlimited PTO — plus regular 4-day holiday weekends we actually take
401(k) through Vestwell
Paid relocation support — we’ll help you make the move to NYC
Fully equipped workspace from day one — laptop, monitor, keyboard, and a $200 stipend to personalize your setup
Team perks — catered Friday lunches, team dinners, and unlimited coffee + snacks featuring products from the brands we work with
Confido provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.