Confido · New York City
OtherProduct & TechnologyFullTimeposted 2mo ago
Confido is the AI infrastructure powering modern CPG — the platform that 200+ brands like OLIPOP, Simple Mills, Dr. Squatch, and Tropicana use to run everything from deductions to production planning. Finance, accounting, sales, and operations, unified in one system for the first time.
We're growing 5x year over year with a small team in New York City; the people who join now will shape the product, the culture, and the company itself.
If you want your work on shelves everywhere — and outsized ownership while you build — we'd love to meet you.
The deductions and chargebacks space is notoriously manual, fragmented, and painful for CPG suppliers to manage. Confido is building the software to automate the disputes process from end to end.
This role will serve as the connection between our customers, our product, and the market. That means building the internal processes and documentation that keep the team aligned, staying close to customers to understand what they need and ensuring they're getting value from the product, and keeping a pulse on the market to inform where we're headed.
The role blends operational rigor with commercial curiosity, with a direct line into what gets built. You will report directly to the Product Lead for Disputes.
Build and maintain internal processes, documentation, and playbooks that keep the disputes team and the broader organization aligned and operating efficiently
Engage with customers regularly to understand their workflows and needs, and synthesize those conversations into clear product opportunities
Support customers in understanding and getting value out of the product, serving as a knowledgeable point of contact for questions and feedback
Bridge the gap between what customers are experiencing, how our product functions, and ensuring roadmap decisions are grounded in real-world context
Conduct ongoing research into industry trends, alternative solutions, and market gaps to help shape product strategy and positioning
Collaborate closely with the Product Lead to scope features, pressure-test ideas, and move initiatives from concept to execution
3+ years of experience in product, consulting, investment banking, investing or domain-focused roles (e.g., deductions, accounts receivable, CPG finance)
Analytical and structured thinking skills; able to break down complex processes and articulate what automated solutioning should look like
Strong communication skills with the ability to translate operational knowledge into written documentation and requirements to a wider audience
Exposure to and/or experience building financial workflows, process improvements, or working alongside a product or technical team is a plus
Deep curiosity about our customers and an excitement to become a subject matter expert in CPG and retail
Thrives in ambiguity with a bias toward execution; comfortable driving work forward without a lot of hand-holding
Willingness to work at our NYC Headquarters 5 days a week
Equity — own a meaningful piece of the company you’re helping build
Fully paid health coverage through Aetna — we cover 100% of employee premiums
Top-tier dental and vision coverage through Guardian
Carrot Fertility Pro — comprehensive fertility and family-forming support
12 weeks of paid parental leave
Unlimited PTO — plus regular 4-day holiday weekends we actually take
401(k) through Vestwell
Paid relocation support — we’ll help you make the move to NYC
Fully equipped workspace from day one — laptop, monitor, keyboard, and a $200 stipend to personalize your setup
Team perks — catered Friday lunches, team dinners, and unlimited coffee + snacks featuring products from the brands we work with
Confido provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.