Cortica is looking for a Site Care Coordinator to join our growing multi-disciplinary team.
- As Site Care Coordinator, you will play a crucial role in optimizing client and provider scheduling to enhance service delivery and operational efficiency.
- As a consistent point of contact for families, you’ll collaborate closely with site leadership—including clinical, operational, and shared services (e.g., RCM, Scheduling, Enrollment, etc.)—to maintain a cohesive site culture, uphold the highest standards of care, and guide families through their journey at Cortica.
- By facilitating communication between families and various teams, the Site Care Coordinator ensures seamless coordination of care.
- This role is essential in managing cancellations, rescheduling, and implementing optimal scheduling practices that align with client needs and provider capacity.
- This position requires an on-site presence to effectively manage and oversee scheduling processes and address concerns promptly.
What will you do?
Patient Care Navigation:
- Guide patients through care pathways efficiently, monitoring their progress and proactively identifying and addressing care delays and barriers.
- Serve as the point of contact for families, streamlining communication and guiding them through their Cortica journey.
- Keep families informed about wait times for services.
Scheduling Optimization:
- Create scheduling plans that adhere to best practices, ensuring providers are utilized to their full capacity while aligning with the clients' needs.
- Collaborate with clinical teams to integrate strategies into broader care plans, promoting a holistic approach to care.
- Provide scheduling support for contract scheduling processes, particularly for Schools-related contracts, and assist with scheduling activities for Value-Based Care (VBC) clients.
Communication and Collaboration:
- Collaborate closely with on-site leadership team to address and resolve client scheduling concerns efficiently and professionally.
- Collaborate closely with clinical leadership to ensure timely case assignment and management.
- Address client inquiries and requests promptly, maintaining high standards of service.
Technology Utilization and Best Practices:
- Utilize scheduling tools such as Axon, Smart Scheduling, and Salesforce to enhance scheduling efficiency and streamline operations.
- Monitor key performance indicators (KPIs) to assess scheduling success and make data-driven decisions to optimize scheduling practices.
- Follow established scheduling protocols and best practices to ensure efficient and effective scheduling that meets the needs of both clients and providers.
We’d love to hear from you if:
- You bring 4+ years’ scheduling experience in ABA services or related field.
- You bring 2+ years in client services related role.
- You have strong problem-solving skills.
Your Compensation and Benefits:
- $2,000 continuing education stipend.
- Receive competitive compensation, $26.13/hr to $32.67/hr depending on experience.
- 401k matching.
- PTO and continuing education/wellness days.
- Paid holidays.
- Health, vision, dental, and pet insurance.
- Referral bonuses.
EOE. This posting is not meant to be an exhaustive list of the role and its duties. Please review the job description in the following link: https://bit.ly/3NkEi7S
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