Forward Deployed Engineering Intern (AI Agent)

Cresta · Toronto

OtherHybridposted 7mo ago

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the role:

At Cresta, the AI Agent team is on a mission to create state-of-the-art AI Agents that solve practical problems for our customers. We are focused on leveraging the latest technologies in Large Language Models (LLMs) and AI Agent systems, while ensuring that the solutions we develop are cost-effective, secure, and reliable.

As a Forward Deployed Engineering Intern on the AI Agent team, you’ll support real-world AI deployments and gain hands-on experience with AI systems in customer environments.

What You'll Do :

Assist in developing and configuring AI agents using Cresta’s platform tools.
Help build and test integrations between AI agents and external systems (like APIs or data sources).
Support performance tuning and troubleshooting of AI agent prototypes.
Work with customers and internal engineering teams to understand requirements and iterate on solutions.
Participate in team demos, feedback sessions, and learning opportunities.
This role provides mentorship and exposure to customer-facing technical problem solving in a fast-moving AI/Product environment.

What We're Looking For:

Enrolled in a Bachelor’s or Master’s degree program in Computer Science, Engineering, or a related field.
Experience writing code in Python (or another general-purpose language).
Basic understanding of programming fundamentals and software development best practices.
Strong interest in artificial intelligence, machine learning, or software engineering.
Excellent communication skills and willingness to collaborate with teammates and customers.

Nice-to-Haves

Experience with APIs, web development, or cloud platforms.
Prior coursework or projects involving AI/ML concepts or LLMs.
Exposure to prompt engineering or similar experimentation.

Compensation: CAD $30-50/hour
Perks:

Lunch and dinner can be expensed (up to $25 each) while working in the office
Well-stocked office with snacks and drinks
Convenient downtown location near Union Station (public transit accessible)
PTO: 4 days
Exposure to cutting-edge AI systems in production

This posting will be used to fill a newly-created role.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai