Crusoe · Denver
Manufacturing & OperationsData Center Operations (DIG)FullTimeposted 7w ago
Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster.
We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI.
We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services.
If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe.
Crusoe Cloud operates GPU infrastructure across six production sites globally, with a fleet that spans SuperMicro, HPE, and next-generation ODM platforms as we scale. We're looking for a Staff Data Center Operations Engineer to serve as the senior technical operations resource for the SiteOps org — based at our Denver headquarters, with cross-site scope and travel authority across our full portfolio.
This role is the bridge between Crusoe's distributed site teams and our OEM and ODM hardware partners. You'll own platform-level escalations that exceed site-level capability, drive hardware decisions at the org level, and serve as SiteOps' technical presence at headquarters — visible to engineering, procurement, and leadership in a way that a field-based role cannot be.
You'll be hands-on when the situation calls for it, traveling to sites for complex escalations, new platform bring-ups, and deployment support. But your primary leverage is organizational: building the technical standards, OEM relationships, and institutional knowledge that keeps Crusoe's GPU fleet reliable across every site.
Cross-Site Platform Operations & Escalation
Own Tier 2/3 hardware escalations across all Crusoe sites for issues that exceed local site capability, engaging directly with OEM and ODM engineering teams to drive resolution
Travel to sites as needed for complex platform issues, new hardware bring-ups, and deployment support
Identify recurring failure patterns across sites and translate them into platform feedback, sparing strategy inputs, or OEM improvement requests
Root-cause complex hardware issues — PCIe, BMC, thermal, fabric — and produce resolution documentation reusable across the SiteOps org
Hand off platform-level findings to the appropriate internal engineering teams with clear, well-documented escalation packages
OEM & ODM Technical Partnership
Develop and maintain deep technical relationships with Crusoe's primary hardware partners — currently SuperMicro and HPE, with upcoming ODM’s as growing platforms — at the engineering and field escalation level
Serve as Crusoe's technical voice in OEM/ODM partner conversations, surfacing field observations, influencing hardware roadmaps, and driving platform improvements that benefit the full fleet
Build familiarity with new ODM platform architecture, tooling, and escalation processes as Crusoe expands its ODM footprint
Support vendor evaluations and new platform qualifications in partnership with SiteOps and engineering leadership
Platform Standards & Org Development
Own OEM platform technical knowledge at the SiteOps org level — escalation playbooks, failure pattern analysis, and OEM relationship inputs across all sites
Own the development and maintenance of platform-specific SOPs, runbooks, and field troubleshooting procedures for the SiteOps org, ensuring site teams have current, actionable documentation across all active hardware platforms
Design and deliver technical training for SiteOps technicians covering hardware architecture, platform-specific troubleshooting, and field procedures — both for new hire onboarding and ongoing skill development as the fleet and team evolve
Contribute to the technician certification program and technical leveling standards across the org
Support new site bring-up efforts providing platform readiness and deployment execution expertise
HQ Presence & Cross-Functional Collaboration
Serve as SiteOps' senior technical representative at Crusoe HQ, participating in platform, engineering, and procurement discussions that affect site operations
Partner with engineering and procurement teams on sparing strategy, RMA lifecycle management, and OEM/ODM support contract structures
Provide operational input into next-generation GPU platform evaluations (GB300, VR200, and beyond)
Produce escalation reporting, platform health analysis, and operational insights for SiteOps leadership
Required
7+ years in data center operations, field engineering, or OEM/ODM technical support with hands-on GPU infrastructure experience
Direct hands-on experience deploying and supporting GPU platforms at scale across one or more major OEMs or ODMs; familiarity with SuperMicro and HPE platforms required
Deep familiarity with server platform architecture and OEM escalation and RMA processes
Experience leading or contributing to large-scale GPU cluster bring-ups including rack staging and production handoff
Demonstrated ability to build technical relationships with OEM and ODM engineering teams and drive platform-level issue resolution
Experience developing SOPs, runbooks, or field troubleshooting procedures and delivering technical training to data center technician teams
Strong written communication — comfortable producing escalation documentation, platform runbooks, and leadership reporting
Willingness to travel domestically and internationally to Crusoe sites as needed (target: up to 30%)
Preferred
Direct experience with SuperMicro GPU platforms (B200, GB200, or newer); SuperMicro Certified Engineer credentials a plus
Familiarity with ASUS or Quanta server platforms and ODM engagement models
Experience with liquid-cooled GPU platforms and CDU integration
Familiarity with AMD Instinct GPU platforms (MI300X/MI350X/MI355X)
Prior experience at an AI cloud provider, hyperscaler, or GPU-first infrastructure operator
Experience contributing to technician certification programs or IC leveling standards within a DC ops organization
This role is based at Crusoe Cloud's headquarters in Denver, CO, with regular travel to our data center sites across the US and internationally. Domestic relocation support is available.
Benefits:
Competitive compensation and equity packages
Restricted Stock Units
Paid time off, paid holidays & leave of absence programs
Comprehensive health, dental & vision insurance
Employer contributions to HSA account
Paid parental leave
Paid life insurance, short-term and long-term disability
Professional development & tuition reimbursement
Mental health & wellness support
Commuter benefits (parking & transit)
Cell phone stipend
401(k) Retirement plan with company match up to 4% of salary
Volunteer time off
Global travel insurance & emergency assistance
Daily meals allowance
Additional perks & programs specific to location
Compensation Range
Compensation will be paid in the range of up to $150,000 -$170,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data.
Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.