CVS Health · New Haven
Otherposted 2d ago
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Company: Oak Street Health
Title: Transitional Care Manager, Social Work
Company Description
Oak Street Health is a rapidly growing company of primary care centers for adults on Medicare in medically-underserved communities where there is little to no quality healthcare. Oak Street's care is based on an entirely new model that is based on value for its patients, not on volume of services. The company is accountable for its patients' health, spending more than twice as long with its patients and taking on the risks and costs of their care. For more information, visit http://www.oakstreethealth.com.
Role Description:
Oak Street Health takes a team-based approach to providing outstanding patient care. The Transitional Care Manager - SW (TCM-SW) is an integral part of the team. The TCM-SW is the primary member of the Oak Street care team and facilitator of interdisciplinary collaboration and care continuity across care settings and systems, empowering the patient and/or caregiver to play an active and informed role in post-acute care plan execution. The TCM-SW's role is to provide information and support for the patient in identifying and addressing problems and building relationships with providers and care teams in various sites of care (e.g., ED, hospital, SNF, Oak Street Health clinics).
This role prioritizes the relationship with the patient/family; providing high-quality, patient-centered care; preventing avoidable readmissions; and managing efficient resource utilization.
Core Responsibilities:
Transitions Management
Manage patients through transitions of care, either face to face in the facility or telephonically, within a defined geographical area and care setting.
Advocate for the patient throughout the care continuum to ensure access to resources and resolution to all barriers to care.
Establish relationships and ensure patient/family are informed of patient condition, plan of care and discharge plan, all discharge instructions, medication reconciliation; rationale of Utilization Management determinations and any financial information associated with such, potential for LTC transition (if applicable) and importance of timely PCP follow-up following discharge.
Identify opportunities for improved program workflows, increased internal and external partnerships, and higher quality patient care.
Maintain real-time and accurate records of patient status through care transitions within Oak Street's internal inpatient platform.
Adhere to CMS, state specific and NCQA compliance criteria as related to Transitions of Care.
Coordination with Utilization Management
Coordinate with the Utilization Management team to review medical and payer records to ensure appropriate length of stay and identify any barriers to discharge.
Participate in regular inpatient and post-acute rounding calls with Care Navigation and Utilization Management teams to help determine patient status and appropriate discharge plan.
Assist Utilization Management team with access to external medical record information (if available) when needed to make appropriate determinations.
Collaboration and Communication with Internal Stakeholders
Collaborate with other transitions team members (e.g., Transitional Care Managers - RN and Transitional Care Coordinators) to ensure safe discharge and timely follow up.
Communicate and coordinate with internal stakeholders to identify and address patient needs (e.g., care team, social work, behavioral health, utilization management, Hard-to-Reach, Central Telehealth, etc.).
Participate in regular meetings with Oak Street Health regional leaders to coordinate program implementation and ongoing management.
Collaboration and Communication with External Stakeholders
Engage directly with inpatient physicians, case managers, medical directors, social workers, and SNFists (where applicable) to facilitate safe and timely discharge, appropriate follow-up care, and next steps.
Participate in regular meetings with the Program Director and other Transitional Care Managers on programmatic development and clinical learning.
Identify partnership development opportunities and systems improvements.
Coordinate with Regional Leaders and hospital partners to implement system improvements.
Documentation, Tracking, Reporting and Training
Participate in initial and ongoing required training to ensure appropriate implementation of transitions activities and programming.
Participate with the TCM Lead in quality assurance activities.
Follow program procedures for documenting and tracking transitions interventions.
Adhere to CMS, state, and NCQA compliance criteria as related to Transitions of Care.
Other duties, as assigned.
What are we looking for?
Indiana LSW or LCSW required
Willingness to obtain cross-state licensure, as needed
Certified Case Manager (CCM) required, or willingness to obtain within 12 months of hire
Minimum of 2 years of experience in transitional social work, discharge planning, or home health
Experience in utilization management preferred
Knowledge of Medicare/Medicaid and NCQA regulatory transitions of care criteria
Exceptional communication skills and customer service orientation
Innovative and independent problem solving skills
Ability to monitor and evaluate opportunities for cost-effective care options with high-quality outcomes
Spanish-speaking preferred but not required
A flexible, positive attitude
Access to reliable transportation with the ability to travel daily
Working knowledge of Microsoft Office Product Suite
US work authorization
Someone who embodies being Oaky
What does being Oaky look like?
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being relentlessly determined
Why Oak Street?
Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:
Collaborative and energetic culture
Fast-paced and innovative environment
Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$43,888.00 - $91,052.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.